Remote Core Lab Applications Specialist

Abbott (abbottcareers2 board); United States; Remote; USD 90.000 - 130.000; Vollzeit

Zusammenfassung

Abbott is seeking a remote Core Laboratory support professional with extensive field service experience. The role requires living near the SF Bay Area or Salt Lake City, UT, with up to 90% travel and a valid driver's license.

You will support high-complexity instruments, perform onsite integration and training, and troubleshoot issues over the phone or onsite. Candidates should have a Bachelor's degree and 3+ years in a laboratory, field service, or technical support environment.

Qualifikationen

• Bachelor's degree is required.
• 3+ years of relevant work experience in a laboratory environment, field service, or a technical support call center.
• Willingness to travel up to 90%.

Aufgaben

• Provide support to Abbott Core Laboratory customers and field personnel as the primary contact for Core Lab's highest complexity instruments for onsite instrument and assay integration and training, and serve as a resource for troubleshooting and resolving instrument and/or reagent problems onsite or over the phone.
• Frequent interaction with customers onsite and remotely; influence customer satisfaction and account management.
• Make decisions on reagent utilization during integrations and troubleshooting product replacements impacting annual US supply budget.
• Consider financial and customer implications in decision making.
• Conduct comprehensive customer entrance interviews to understand needs and verify expectations within defined service offerings.
• Assist customers with meeting regulatory and validation requirements.
• Customize onsite customer training to meet specific needs and manage the integration process to meet timelines.
• Conduct thorough exit interviews to present results and ensure satisfaction.
• Investigate problems, diagnose causes, document into the complaint handling system.
• Maintain and develop technical competence on assigned instruments and tools.
• Follow TAS work processes for integration, complaint, time, activity, and TOR documentation.

Ausbildung

Bachelor's degree

Jobbeschreibung

Abbott is seeking a remote Core Laboratory support professional with extensive field service experience. The role requires living near the SF Bay Area or Salt Lake City, UT, with up to 90% travel and a valid driver's license.

You will support high-complexity instruments, perform onsite integration and training, and troubleshoot issues over the phone or onsite. Candidates should have a Bachelor's degree and 3+ years in a laboratory, field service, or technical support environment.