Remote Coordinated Entry Lead, Homeless Services

RiseMe; California (MO); Hybrid; USD 90,000 - 152,000; Full time

Job summary

ICF is seeking an experienced Coordinated Entry System Manager to lead CES implementation, ensuring HUD and CoC compliance while driving housing placements and system performance.

The role oversees operational leadership, staff supervision, and cross-agency collaboration to streamline referrals, assessments, and outcomes for people experiencing homelessness, with nationwide scope and potential contract-based progression.

Qualifications

• Bachelor’s degree in fields related to Human Services, Public Policy and Administration, Business, or Social Work; master’s degree preferred; equivalent experience may be considered.
• Minimum 5 years experience in homeless services, coordinated entry, supportive housing, housing navigation, or homelessness system operations.
• Proven ability to manage teams, support professional development and growth, and ensure adequate supervision to ensure attainment of performance outcomes.
• Understanding of the Continuum of Care program and HUD Coordinated Entry Requirements as defined in the CoC Program interim rule and HUD Notice CPD-17-01 Notice Establishing Additional Requirements for a Continuum of Care Centralized or Coordinated Assessment System, plus HUD resources and guidebooks on CES topics.
• Experience managing multi-agency initiatives and stakeholder partnerships.
• Experience with HMIS (or similar data systems) and data-driven program management.
• Strong project management, facilitation, problem-solving, and organizational skills.

Responsibilities

• Provide effective leadership to direct reports and CES-participating agency personnel on the implementation of CES in accordance with HUD requirements and CoC-defined CES policies and procedures.
• Serve as the primary operational liaison between the CoC and housing providers participating in Coordinated Entry.
• Implement CoC CES policies, procedures, and requirements, including administration of CES assessment tools, prioritization policies, referral processes and workflows (including relevant HMIS technologies), project-level eligibility, and matching protocols, through both direct day-to-day work and through the effective supervision of staff.
• Develop excellent working relationships with various stakeholders, community partners, and service providers in the development, evaluation, and enhancement of CES processes, including those focused on referral and housing move-in for people experiencing homelessness.
• Maintain knowledge of community-based housing resources across an array of funding streams, program designs, and service delivery models to implement accurate and timely referrals from CES to housing and increasing CES outflow and throughput.
• Lead continuous quality improvement initiatives to improve effectiveness, efficiency, and equity within the Coordinated Entry process.
• Support team members meet professional goals and standards, identify growth areas, provide regular management and supervisory activities for direct reports, assurance team compliance with internal organizational and CoC-defined CES roles, responsibilities, and standards, and provide meaningful feedback to direct reports.
• Promote CES benefits to key external constituency groups, including community collaborators, other governmental agencies, and private organizations to enhance service integration for homeless populations, cultivating expanded partnerships and representing CoC and organizational interests.
• Facilitate provider meetings, case conferencing sessions, operational workgroups, and implementation committees.
• Resolve partner concerns related to referrals, prioritization, eligibility determinations, workflow implementation, and housing placement practices.
• Develop and implement communication strategies that strengthen provider participation and Coordinated Entry performance.
• Oversee CES data quality monitoring activities, including accurate and timely collection of data and entry into the Homeless Management Information System (HMIS) and other CES data platforms as assigned.
• Work in partnership with CES senior leadership to analyze operational performance data, report to the CoC, and develop improvement plans when necessary.
• Analyze data to ensure alignment of system-wide CES standards and requirements, agency- or project-level eligibility, and program participation criteria.
• Implement the data quality standards and accountability measures for CES staff and participating providers, as defined by the CoC.
• Monitor key system performance indicators, related to referral acceptance, efficiency and efficacy of CES across discrete phases, housing utilization rates, and other key performance indicators to identify policy changes and process improvements.

Skills

Leadership

Project management

Data analysis

Stakeholder engagement

Team supervision

Communication

Education

Bachelor’s degree in Human Services, Public Policy or related field

Master’s degree preferred

Tools

HMIS

Data systems

Job description

ICF is seeking an experienced Coordinated Entry System Manager to lead CES implementation, ensuring HUD and CoC compliance while driving housing placements and system performance.

The role oversees operational leadership, staff supervision, and cross-agency collaboration to streamline referrals, assessments, and outcomes for people experiencing homelessness, with nationwide scope and potential contract-based progression.