Remote Conversational Design Lead

NeuraFlash, Part of Accenture; United States; Hybrid; USD 87,400 - 266,300; Full time

Benefits offered by this job

Flexible work culture

Opportunity for travel

Celebration of achievements

Job summary

NeuraFlash, Part of Accenture, is seeking a Conversational Design Consultant to design impactful contact center experiences. You will lead design efforts across voice and digital channels, collaborating with architecture, AI, and engineering teams.

This role requires strong customer-facing consulting experience and skills in design tools. You’ll be instrumental in driving successful client interactions and ensuring effective solutions.

Qualifications

• 3+ years of experience design, or business analysis work experience.
• Customer‑facing consulting experience.
• Experience communicating business and/or technology processes using tools like Lucidchart, Visio, Gliffy, Draw.io, or similar.
• Ability to collaborate within a cross‑functional team.
• Comfortable presenting design deliverables to business stakeholders.
• Experience analysing data to identify user behaviors and make design decisions.
• Willing and able learner of new technologies.

Responsibilities

• Design conversational speech systems for customer service automation.
• Lead requirement gathering and client design sessions.
• Create client‑facing deliverables focused on conversational interaction.
• Analyse interaction data to identify automation opportunities.
• Help drive project success criteria and reporting.

Skills

Conversational Design

Customer-facing Consulting

Data Analysis

Collaboration

Presentation Skills

Education

3+ years of experience in design or business analysis

Tools

Lucidchart

Visio

Job description

NeuraFlash, Part of Accenture, is seeking a Conversational Design Consultant to design impactful contact center experiences. You will lead design efforts across voice and digital channels, collaborating with architecture, AI, and engineering teams.

This role requires strong customer-facing consulting experience and skills in design tools. You’ll be instrumental in driving successful client interactions and ensuring effective solutions.