Senior Conversational Design Consultant – Remote

Vonage; Northern (KY); Hybrid; USD 96,000 - 125,000; Full time

Benefits offered by this job

Company Bonus

Medical/Dental/Vision Coverage

401(k) Savings Plan

Life and AD&D Insurance

STD

LTD

FSA

HSA

EAP

Tuition Reimbursement

Job summary

Vonage AI is seeking a Senior Professional Services Consultant - Conversational Design to design user experiences for Virtual Agents and lead end-to-end client engagements. You’ll work with product and engineering teams to shape intelligent conversations and mentor designers across global projects.

This role blends hands-on design, strategic thinking, and leadership in managed and professional services settings.

Qualifications

• 3+ years of experience in Conversation Design or a closely related field.
• Native-level English proficiency (spoken and written).
• Exceptional writing, editing, and verbal communication skills.
• Strong interpersonal skills and ability to lead and influence in a global, remote team.
• Proven ability to learn and adapt to new systems quickly.
• Strong analytical and problem‑solving skills for complex workflows and systems.
• Ability to thrive in a fast‑paced environment and consistently meet deadlines.
• Experience delivering and publishing multiple Virtual Agents (strong advantage).
• Solid understanding of human–machine interaction principles (advantage).

Responsibilities

• Design and build complex, high-impact Virtual Agents using Vonage AI’s no-code Studio.
• Lead the solution design for challenging customer use cases across voice and text channels.
• Collaborate closely with product, solutions, and customer applications teams to shape intelligent, scalable conversations.
• Own the quality and consistency of conversation scripts, ensuring alignment with customer brand voice and business goals.
• Lead copywriting efforts for new dialogue flows, adapt existing content (FAQs, SOPs), and oversee content quality standards.
• Create and review prototypes, mockups, and conversation flow diagrams to guide internal and client stakeholders.
• Partner with engineering and technical teams to define conversation scope, anticipate user behavior, and resolve complex design challenges.
• Drive process improvements that increase team efficiency, quality, and predictability of delivery.
• Provide feedback, guidance, and mentorship to other Conversation Designers.
• Manage multiple complex projects and senior stakeholders while maintaining a strategic, big-picture view.

Skills

Conversation Design

English proficiency

Writing & Editing

Interpersonal skills

Mentorship

Learning agility

Project leadership

Virtual Agents delivery

Human–machine interaction

Tools

Vonage AI Studio

Job description

Vonage AI is seeking a Senior Professional Services Consultant - Conversational Design to design user experiences for Virtual Agents and lead end-to-end client engagements. You’ll work with product and engineering teams to shape intelligent conversations and mentor designers across global projects.

This role blends hands-on design, strategic thinking, and leadership in managed and professional services settings.