Controls Engineer - Night Shift, PLC & Customer Support

Kion Group AG

Grand Rapids (MI)

On-site

USD 53,000 - 113,000

Full time

12 days ago

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Job summary

Dematic Corp. is seeking a Controls Engineer Technical Support - Night Shift to join a team that delivers world-class results.

You will work directly with customers, navigating and resolving technical issues to ensure flawless system performance in the material handling industry. The role requires a Bachelor's degree or equivalent, 1+ year in customer service support, and hands-on experience with Allen-Bradley and Schneider PLCs, along with strong troubleshooting and communication skills.

Qualifications

Bachelor's Degree in a related field or equivalent experience.
1+ year of experience in a related field providing Customer Service Support.
Experience with Allen Bradley and Schneider PLC controls platforms.
Expertise in controls hardware troubleshooting.
Proficiency in electrical troubleshooting.
Strong Customer Service mentality.
Excellent verbal and written communication skills.
Ability to work independently and collaboratively within a team environment.

Responsibilities

Participate in the support of semi-complex systems that integrate hardware and software.
Provide support in semi-complex material specification, schematic troubleshooting, and appropriate follow-up.
Recommend ideas related to efficiency improvement, cost reduction, and enhancement of customer happiness.
Offer outstanding troubleshooting expertise to Dematic's customers.
Travel between 20-30% to different customer locations, which may include weekends and overtime.