Controls Engineer Tech Support (Night Shift)

Dematic; Dallas (TX); Hybrid; USD 65,000 - 140,000; Full time

Job summary

Dematic Corp. seeks a Controls Engineer for its Lifecycle Solutions Services (LSS) Technical Support group.

You will troubleshoot PLC-controlled material handling systems remotely, using schematics and control drawings to isolate and resolve issues. You will provide remote and occasional onsite support, travel ~20-30% to customer locations, and collaborate with engineering and field teams to improve system reliability and customer satisfaction.

Qualifications

• Bachelor's degree or equivalent experience.
• 1+ year of related Customer Service Support experience.
• Experience with Allen Bradley and Schneider PLC controls platforms.

Responsibilities

• Troubleshoot PLC-controlled equipment using schematics and documentation.
• Provide remote and occasional onsite technical support for automated material handling systems.
• Maintain detailed documentation of troubleshooting activities and communications.
• Collaborate with customers, engineering, field service, parts and other resources to resolve issues.
• Identify opportunities to improve system reliability, troubleshooting efficiency, and customer satisfaction.
• Travel ~20-30% to customer locations as required.
• Provide occasional on-call weekend and after-hours support.

Skills

Electrical schematics

PLC troubleshooting

Remote support

Travel readiness

Customer service

Team collaboration

Education

Bachelor's degree or equivalent

Tools

Allen-Bradley PLC

Schneider PLCs

Job description

Dematic Corp. has a need for a Controls Engineer in Dematic's Lifecycle Solutions Services (LSS) Technical Support group. The successful candidates will have experience working in the Material Handling industry and directly working with customers remotely using schematics and PLC logic to find, isolate, and resolve system problems.

What We Offer

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The base pay range for this role is estimated to be $65,000 to $140,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications

What You Will Do in This Role

• Use electrical schematics, control drawings, system documentation, material specifications, and other technical resources to troubleshoot PLC-controlled equipment.
• Provide remote and occasional onsite technical support for semi-complex automated material handling systems that integrate electrical hardware, controls, industrial computing, networking, and application software.
• Maintain accurate and timely documentation of troubleshooting activities, findings, customer communications, actions taken, escalations, and final resolutions within the designated ticketing system.
• Collaborate with customers, engineering, field service, parts, and other technical resources to resolve issues requiring additional expertise, escalation, or onsite support.
• Identify and recommend opportunities to improve system reliability, troubleshooting efficiency, service processes, cost effectiveness, and overall customer satisfaction.
• Travel approximately 20-30% to customer locations as required.
• Provide occasional on-call weekend and after-hours support.

What We Are Looking For

• Bachelor's Degree in a related field or equivalent experience.
• 1+ year's experience in a related field providing Customer Service Support.
• Experience with Allen Bradley and Schneider PLC controls platforms.
• Expertise in controls hardware troubleshooting.
• Proficiency in electrical troubleshooting.
• Strong Customer Service mentality.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively within a team environment.