Controls Engineer Tech Support (Night Shift)

Dematic; City of Rochester (NY); On-site; USD 65,000 - 140,000; Full time

Benefits offered by this job

Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

Job summary

Dematic Corp. in Rochester, NY is seeking a Controls Engineer for the Lifecycle Solutions Services (LSS) Technical Support group.

You will troubleshoot PLC-controlled material handling systems remotely using schematics and PLC logic to locate and resolve issues for customers. The role requires a Bachelor's degree or equivalent experience, experience with Allen Bradley and Schneider PLCs, and strong electrical troubleshooting and communication skills.

Qualifications

• Bachelor's degree or equivalent experience required.
• 1+ years in a role providing customer service support.
• Experience with Allen Bradley and Schneider PLC controls platforms.
• Expertise in controls hardware troubleshooting.
• Proficiency in electrical troubleshooting.
• Strong customer service orientation and communication skills.
• Ability to work independently and within a team.

Responsibilities

• Troubleshoot PLC-controlled equipment using schematics and control drawings.
• Provide remote and occasional onsite technical support for automated material handling systems.
• Document troubleshooting activities and resolutions in the ticketing system.
• Collaborate with customers, engineering, field service, and parts teams.
• Identify opportunities to improve system reliability and service processes.
• Travel approximately 20-30% to customer locations.
• Provide on-call weekend and after-hours support as needed.

Skills

Electrical Troubleshooting

Customer Service

Communication Skills

Independent & Collaborative Work

Education

Bachelor's degree or equivalent experience

Tools

Allen Bradley PLC

Schneider PLC

Job description

Dematic Corp. has a need for a Controls Engineer in Dematic's Lifecycle Solutions Services (LSS) Technical Support group. The successful candidates will have experience working in the Material Handling industry and directly working with customers remotely using schematics and PLC logic to find, isolate, and resolve system problems.

What We Offer

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The base pay range for this role is estimated to be $65,000 to $140,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications

What You Will Do in This Role

• Use electrical schematics, control drawings, system documentation, material specifications, and other technical resources to troubleshoot PLC-controlled equipment.
• Provide remote and occasional onsite technical support for semi-complex automated material handling systems that integrate electrical hardware, controls, industrial computing, networking, and application software.
• Maintain accurate and timely documentation of troubleshooting activities, findings, customer communications, actions taken, escalations, and final resolutions within the designated ticketing system.
• Collaborate with customers, engineering, field service, parts, and other technical resources to resolve issues requiring additional expertise, escalation, or onsite support.
• Identify and recommend opportunities to improve system reliability, troubleshooting efficiency, service processes, cost effectiveness, and overall customer satisfaction.
• Travel approximately 20-30% to customer locations as required.
• Provide occasional on-call weekend and after-hours support.

What We Are Looking For

• Bachelor's Degree in a related field or equivalent experience.
• 1+ year's experience in a related field providing Customer Service Support.
• Experience with Allen Bradley and Schneider PLC controls platforms.
• Expertise in controls hardware troubleshooting.
• Proficiency in electrical troubleshooting.
• Strong Customer Service mentality.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively within a team environment.