Remote Contract Manager - BPO & Risk Mitigation

ResultsCX Named ‘Major Contender’ in Everest Group; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

ResultsCX is seeking a Contract Administrator to oversee the preparation, negotiation, and management of SOWs, Amendments, and Change Orders for our BPO engagements. This role minimizes operational risk in contact center environments and ensures alignment with client expectations.

You will collaborate with IT, Operations, Legal, Sales, and other teams, support client negotiations, and drive process improvements across the contract lifecycle.

Qualifications

• Bachelor’s degree in Business, Operations, or related field.
• Minimum of 3 years of experience in a BPO contracting or contract management role.
• Strong understanding of contact center operations and associated risks.
• Excellent drafting and negotiation skills with a focus on operational clarity and risk mitigation.
• Proven ability to manage multiple contract cycles simultaneously.

Responsibilities

• Prepare, review, and manage SOWs, Amendments, and Change Orders.
• Ensure contract language minimizes operational risk in contact center environments.
• Coordinate contract draft reviews with cross-functional stakeholders including IT, Operations, Legal, Sales, Workforce Management, Quality, Training, and Pricing.
• Engage directly with clients to clarify contract terms and support negotiations as needed.
• Continuously improve internal contracting processes and templates to enhance efficiency and compliance.
• Manage the full contract lifecycle, including renewals, extensions, and closeouts.
• Provide proactive insights into contracting risks and opportunities to inform operational strategies.
• Maintain accurate records of contract versions, approvals, and obligations.
• Support internal teams with obtaining interpretation of contract terms and obligations.

Skills

Drafting and negotiation

Contract management

Stakeholder coordination

Risk mitigation

Education

Bachelor’s degree in Business, Operations, or related field

Job description

ResultsCX is seeking a Contract Administrator to oversee the preparation, negotiation, and management of SOWs, Amendments, and Change Orders for our BPO engagements. This role minimizes operational risk in contact center environments and ensures alignment with client expectations.

You will collaborate with IT, Operations, Legal, Sales, and other teams, support client negotiations, and drive process improvements across the contract lifecycle.