Remote Content Strategist - Launch Readiness & AI Content

Crystal Equation Corporation; Bell (CA); Híbrido; USD 62.000 - 69.000; Jornada completa

Descripción de la vacante

Crystal Equation Corporation is seeking a Content Strategist III to shape support content for a global user base, working with Engineering, Product, Ops, Marketing, Comms, and Localization. This remote role supports day-one readiness for launches and generates Generative AI-ready content.

You will plan, write, and edit Help Center articles and chatbot content, ensure confidentiality for pre-launch content, test features, and coordinate localization across markets while maintaining high content

Formación

• 2+ years of experience in technical writing or content strategy
• 6+ months of experience writing content for Generative AI
• Demonstrated editorial judgment on complex, sensitive topics with fixed deadlines
• Plan and write online help content and customer support responses for social media or mobile apps
• Experience coordinating launches/go-live with cross-functional partners
• Familiarity with CMS and project management tools

Responsabilidades

• Plan for launch: scope content needs for upcoming feature launches and build a content plan mapped to launch timelines
• Audit and identify gaps: assess content against launches and prioritise updates for go-live
• Write, edit, and improve: create Help Center articles, chatbot content, and customer support responses
• Handle confidential, pre-launch content: draft and stage content for embargoed releases
• Test and validate: dogfood pre-launch features and the support chatbot
• Track readiness and flag risk: manage content through Launch Readiness processes
• Coordinate localization: ensure launch content is ready across markets
• Ensure day-one readiness: content live and accurate at launch
• Apply, maintain, and champion content standards across the team
• Manage multiple concurrent launches with tight deadlines

Conocimientos

Content strategy

Technical writing

Editorial judgment

Cross-functional collaboration

Attention to detail

Project management

Generative AI content

Educación

Bachelor's degree in English, Communications, or related field

Herramientas

CMS

XML editing

AI tooling

Descripción del empleo

Crystal Equation Corporation is seeking a Content Strategist III to shape support content for a global user base, working with Engineering, Product, Ops, Marketing, Comms, and Localization. This remote role supports day-one readiness for launches and generates Generative AI-ready content.

You will plan, write, and edit Help Center articles and chatbot content, ensure confidentiality for pre-launch content, test features, and coordinate localization across markets while maintaining high content