Content Strategist III | Launch Readiness

Linda Werner & Associates, Inc.; United States; Remote; USD 95,000 - 125,000; Part time

Benefits offered by this job

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

Linda Werner & Associates, Inc. is seeking a proactive Content Strategist III to support launch readiness for a global tech platform.

You will develop, edit, and validate Help Center content, chatbot responses, and Generative AI content to ensure accurate, tested materials before go-live. The role emphasizes cross-functional collaboration with Product, Engineering, Localization, Marketing, and Support Ops, plus hands-on Generative AI content experience and strong project management.

Qualifications

• Bachelor's degree in English, Communications, or related field.
• 2+ years of experience in technical writing, content strategy, or a related field.
• 6+ months of hands on experience creating, optimizing, or managing content for Generative AI/LLM based experiences.
• Experience creating online Help Center content and customer support responses for mobile apps, tech products, or social platforms.
• Experience coordinating deliverables across multiple cross functional stakeholders.
• Strong project management, prioritization, and organizational skills.
• Ability to manage multiple launches with shifting priorities and deadlines.

Responsibilities

• Partner with cross functional teams to identify content requirements for upcoming product/launches.
• Develop content plans aligned with launch schedules and go-live dates.
• Audit content for gaps and outdated information.
• Write, edit, and improve Help Center articles, chatbot content, and support materials.
• Create content for Generative AI and LLM powered experiences.
• Test pre-launch content and ensure accuracy before go-live.
• Coordinate with Localization to ensure global readiness.
• Maintain editorial standards and terminology across channels.
• Track readiness through launch plans and project tasks.

Skills

Content strategy

Technical writing

Project management

Generative AI

Cross-functional

Editorial judgment

Launch readiness

Localization awareness

Stakeholder communication

Education

Bachelor's degree

Equivalent degree

Tools

CMS

PM tools

Job description

Content Strategist III | Launch Readiness

United States

We are seeking a proactive and highly organized Content Strategist III to support product and feature launch readiness for a global technology platform.

This role is focused on ensuring support content is accurate, complete, tested, and ready before new products and features go live. The Content Strategist will work closely with Product, Engineering, Product Operations, Localization, Marketing, Communications, and Support Operations to develop Help Center content, chatbot responses, and content supporting Generative AI experiences.

The ideal candidate combines strong content strategy and technical writing skills with project management, product launch experience, and hands on Generative AI or LLM content experience.

Responsibilities

• Partner with cross functional teams to identify support content requirements for upcoming product and feature launches
• Develop content plans aligned with launch schedules, dependencies, and go live dates
• Audit existing support content and identify gaps, outdated information, and required updates
• Write, edit, and improve Help Center articles, chatbot content, customer support responses, and other user facing support materials
• Create and optimize content used within Generative AI and LLM powered support experiences
• Draft and stage confidential pre launch content that cannot be published until go live
• Test and dogfood pre launch product features to validate support content before release
• Test chatbot and AI powered support responses for accuracy and effectiveness
• Track content readiness through launch plans, master trackers, and associated project tasks
• Identify risks, dependencies, and potential blockers and communicate them to stakeholders early
• Coordinate with Localization teams to ensure content is ready across global markets within required timelines
• Ensure support content is accurate and available across applicable user entry points on launch day
• Maintain content standards, editorial guidelines, terminology, and best practices
• Manage multiple concurrent product launches with competing and frequently changing deadlines
• Recommend improvements to launch readiness processes, workflows, documentation, and tooling
• Translate complex product information into clear, concise, user focused support content

Minimum Qualifications

• Bachelor's degree in English, Communications, or a related field, or equivalent international university degree
• 2+ years of experience in technical writing, content strategy, support content, or a related field
• 6+ months of hands on experience creating, optimizing, or managing content for Generative AI and/or LLM based experiences
• Strong writing, editing, and content strategy skills
• Experience creating online Help Center content and customer support responses for mobile applications, technology products, or social platforms
• Experience working against defined product launch or go live dates
• Experience coordinating deliverables across multiple cross functional stakeholders
• Strong project management, prioritization, and organizational skills
• Ability to manage multiple projects or launches with shifting priorities and deadlines
• Strong critical thinking and editorial judgment when working with complex or sensitive topics
• Ability to appropriately handle confidential and pre launch information
• Experience using content management systems and project management tools
• Demonstrated ability to deliver accurate, high quality content within fixed deadlines

Preferred Qualifications

• Experience preparing support or Help Center content for new product and feature launches
• Experience partnering with Product, Product Operations, Engineering, Localization, or Support Operations
• Experience with localization workflows and global content
• Experience testing or dogfooding products before launch
• Experience with Generative AI tools and LLM powered experiences
• Familiarity with data analysis
• Familiarity with XML editing
• Experience working in a fast paced technology, mobile application, social media, or consumer product environment

Key Skills

Content Strategy: Ability to plan, write, edit, and improve user support content across multiple channels.

Generative AI: Hands on experience developing or optimizing content for Generative AI and/or LLM powered experiences.

Project Management: Ability to prioritize and coordinate content across multiple concurrent product and feature launches.

Launch Readiness: Experience working toward fixed launch dates and ensuring content and support experiences are ready for go live.

Cross Functional Collaboration: Ability to effectively partner with Product, Engineering, Product Operations, Localization, Support Operations, and other stakeholders.

Editorial Judgment: Strong attention to detail with the ability to simplify complex information while maintaining accuracy.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

Location: United States (Remote)

Role type:Contract 6 Month Position

Expected hours: 40 per week

• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday (Extended schedule as needed Saturday-Sunday)