Medicare Call Center CSR I - Temp to Hire

Integrated Resources Inc.; Franklin (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading staffing firm seeks a Customer Service Representative to handle inquiries and problems through various communication channels. This temporary role offers the chance for growth within a supportive team focused on delivering quality service to members while ensuring compliance with Medicare regulations.

Qualifications

• CSR must be able to read from a script.
• CSR must have Call Center/Contact Center background.
• CSR should have at least a year of Medicaid/Medicare experience.

Responsibilities

• Handles customer service inquiries and problems via telephone, internet or written correspondence.
• Documents and tracks contacts with members, providers and brokers.
• Ensures compliance with requirements of regional compliance authority/Medicare.

Skills

Customer service

Medicaid experience

Medicare experience

Script reading

Typing

Call center experience

Job description

A leading staffing firm seeks a Customer Service Representative to handle inquiries and problems through various communication channels. This temporary role offers the chance for growth within a supportive team focused on delivering quality service to members while ensuring compliance with Medicare regulations.