CSR (Jersey City, NJ) (4 month assignment)

Enlightened; Jersey City (NJ); Sur place; USD 38 000 - 52 000; Plein temps

Avantages offerts par ce poste

Medical/Dental/Vision Insurance with H

Flexible Spending Accounts (FSA)

401(k) Retirement Plan

Professional Training & Development Re

Résumé du poste

Enlightened in Jersey City, NJ is hiring a temporary Customer Service Center Representative (CSR) to support PATH riders and staff. This four-month role is the first point of contact, handling inquiries by phone, email, and online channels with accuracy and courtesy.

The CSR documents interactions, processes card registrations, handles refunds, and resolves PCPS or ticketing issues, contributing to customer satisfaction in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required.
• 2+ years of customer service experience, preferably in a high-volume setting.
• Proficiency with Microsoft Excel and Microsoft Office applications.
• Strong written and verbal communication and interpersonal skills.
• Ability to work independently and collaborate across teams.

Responsabilités

• Provide support via phone, email, and other channels and document inquiries.
• Register fare cards and update records in central databases.
• Handle lost or replacement card claims and refunds per guidelines.
• Troubleshoot ticketing or PCPS issues and advise customers on next steps.
• Process web orders and maintain related spreadsheets.
• Assist with refunds and investigations and escalate to supervisor as needed.
• Guide customers on technical issues and provide clear, informed advice.
• Support PATH customers to ensure timely resolutions.

Connaissances

Customer service experience

Communication skills

Independent work

Team collaboration

Formation

High School Diploma or equivalent

1 year college

Outils

Microsoft Excel

Microsoft Office

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

CSR (Jersey City, NJ) Temporary

Regular Full-Time Professional BPO PATH, NJ, Jersey City, NJ, US

10 days ago Requisition ID: 1241

Position Overview:

As one of the Washington Metropolitan area’s fastest-growing IT companies, we are always looking for creative, passionate, and responsible individuals. We recognize that intelligent, dedicated employees are our greatest asset. If you value innovation, integrity, and a drive to deliver, we invite you to become Enlightened.

We are hiring aTemporary Customer Service Center Representative (CSR) to supportPort Authority Trans-Hudson (PATH) riders and staff. This is afour-month temporary assignment. The CSR serves as an initial point of contact for PATH customers, using established procedures and troubleshooting tools to provide timely, accurate, and effective assistance.

About the Port Authority:

Founded in 1921, the Port Authority of New York and New Jersey builds, operates, and maintains critical transportation and trade infrastructure across the region. It also owns and manages the 16-acre World Trade Center site, home to the iconic One World Trade Center.

Key Responsibilities:

• Provide support via phone, email, and other channels while documenting all inquiries and resolutions.
• Register various fare cards by entering data into the central database and PCPS website.
• Handle lost or malfunctioning card claims, including processing replacements and updating records.
• Investigate and resolve issues related to ticket vending machines and advise customers of next steps.
• Process new and replacement web orders and maintain related spreadsheets.
• Assist with refund and transaction investigations, providing analysis for supervisor review.
• Execute product and monetary refunds through the central database and PATH website per guidelines.
• Monitor and expedite incomplete or missing transactions to the Team Lead.
• Advise customers on PCPS technical issues and guide appropriate actions.
• Provide clear, knowledgeable guidance to help customers make informed decisions.

Required Qualifications:

• High School Diploma or equivalent.
• At least 2 years of customer service experience, including high-volume call center support
• Proficiency in Microsoft Office, particularly Excel.
• Strong written, verbal, and interpersonal communication skills
• Ability to work independently and remain professional under pressure.
• Minimum of 1 year collaborating across diverse teams

Preferred:

• Minimum of 1 year of college (30 credit hours).
• Experience in financial services or banking.

The expected salary range for this position is listed above. Actual compensation will be determined based on experience and qualifications as well as internal equity and alignment with market data.

At Enlightened, we pride ourselves on offering a comprehensive and industry-competitive benefits package to our full-time employees. Our benefits include:

• Medical/Dental/Vision Insurance with Health Savings Accounts (HSA)
• Flexible Spending Accounts (FSA)
• 401(k) Retirement Plan
• Professional Training & Development Reimbursement

Please note, these benefits are available exclusively to full-time employees of Enlightened.

Equal Opportunity Statement

Enlightened is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability, or any other federal, state, or local protected class.