Remote Contact Center Specialist - Provider Services

Gainwell Technologies LLC; New York (NY); Remote; USD 31,000 - 45,000; Full time

Job summary

Gainwell Technologies LLC in the United States is seeking a Remote USA Contact Center Provider Services role. You will address client inquiries, escalate complex issues, and help maintain service levels while supporting a flexible work arrangement.

This position emphasizes teamwork, strong communication, and problem-solving to improve client outcomes. Travel is possible 0-10% as part of the role, and benefits include vacation policy and health coverage.

Qualifications

• 2+ years of customer service experience in any industry.
• Knowledge of basic help desk software and Microsoft Office.
• Strong problem-solving and communication skills.

Responsibilities

• Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
• Update account history and follow up with clients to confirm their inquiry or request is resolved
• Adhere to the client’s SLAs and consistently meet production targets
• Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes
• Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow

Skills

Customer service

Problem solving

Communication

Teamwork

Tools

Help desk software

Microsoft Office

Computer software

Job description

Gainwell Technologies LLC in the United States is seeking a Remote USA Contact Center Provider Services role. You will address client inquiries, escalate complex issues, and help maintain service levels while supporting a flexible work arrangement.

This position emphasizes teamwork, strong communication, and problem-solving to improve client outcomes. Travel is possible 0-10% as part of the role, and benefits include vacation policy and health coverage.