Remote Provider Services Specialist

Gainwell Technologies LLC; Louisiana; Remote; USD 29,000 - 42,000; Full time

Benefits offered by this job

401k match

Health benefits

Educational assistance

Flexible vacation policy

Development academies

Job summary

Gainwell Technologies LLC is seeking a Customer Service specialist for a Remote USA position focused on delivering helpful, timely support to clients. You will respond to basic questions, log interactions, and escalate complex cases as needed.

This role requires 2+ years of customer service experience, familiarity with help desk software, and strong communication skills. You’ll work with a team, meet SLAs, and enjoy opportunities for growth, travel up to 10%, and a comprehensive benefits package.

Qualifications

• 2+ years of customer service experience.
• Familiar with basic help desk software.
• Knowledge of Microsoft Office applications.
• Strong problem-solving and communication skills.
• Ability to work in a team and identify stakeholders to resolve inquiries.

Responsibilities

• Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed.
• Update account history and follow up with clients to confirm resolution of their inquiry.
• Adhere to SLAs and meet production targets.
• Collaborate with team, management and clients to resolve inquiries; cross-train new resources.
• Review and recommend changes to procedures and workflow to improve efficiency.

Skills

Customer Service

Help Desk Software

Microsoft Office

Problem Solving

Communication

Team Collaboration

Tools

Microsoft Office

Job description

Gainwell Technologies LLC is seeking a Customer Service specialist for a Remote USA position focused on delivering helpful, timely support to clients. You will respond to basic questions, log interactions, and escalate complex cases as needed.

This role requires 2+ years of customer service experience, familiarity with help desk software, and strong communication skills. You’ll work with a team, meet SLAs, and enjoy opportunities for growth, travel up to 10%, and a comprehensive benefits package.