Customer Service Operations Lead

U.S. Bank; Tennessee; Hybrid; USD 62,000 - 73,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Disability insurance

Parental leave

401(k)

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a Customer Service Manager to lead the call center team, handle inquiries, investigate requests, and ensure high quality service across telephone and written communications.

You will coach staff, align with leadership on goals, ensure policy compliance, and help develop procedures to boost productivity and customer satisfaction. This role is remote within the United States with a comprehensive benefits package.

Qualifications

• Bachelor's degree or equivalent work experience.
• Three to five years of relevant experience.

Responsibilities

• Manage customer service staff in handling inquiries, investigating requests, answering questions and resolving problems.
• Maintain high quality customer service and current knowledge of products and services.
• Develop, implement and monitor department policies, procedures and training to improve service and productivity.

Skills

Customer service

Problem solving

Leadership

Verbal communication

Written communication

Operational knowledge

Regulatory knowledge

Computer literacy

Education

Bachelor's degree, or equivalent

Job description

U.S. Bank is seeking a Customer Service Manager to lead the call center team, handle inquiries, investigate requests, and ensure high quality service across telephone and written communications.

You will coach staff, align with leadership on goals, ensure policy compliance, and help develop procedures to boost productivity and customer satisfaction. This role is remote within the United States with a comprehensive benefits package.