Remote Contact Center Associate — Member Services | $1k Bonus

Aloha Pacific; Honolulu (HI); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Hiring bonus

Medical insurance

Paid holidays

401k match

Paid time off

Job summary

Credit Union is seeking a Contact Center Representative for a remote role in HI or NV. The position offers an hourly wage and a $1,000 hiring bonus. The role covers teller and member services via phone, aligned with quality service standards and credit union policies.

The ideal candidate has at least a certificate and call center experience, with strong customer service skills and knowledge of administrative processes.

Qualifications

• 1 year certificate from college or technical school or equivalent
• Knowledge of customer service principles and practices
• Administration and clerical processes
• Six months or more in a call center environment preferred

Responsibilities

• Performs call center duties for phone-in teller and member services in line with quality objectives and credit union policies.

Skills

Customer service

Call center experience

Knowledge of service principles

Education

One year certificate

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Contact Center Representative (HI or NV Remote)

11 days ago Requisition ID: 1460

Salary Range: $18.00 To $23.98 Hourly

$1,000 HIRING BONUS

JOB SUMMARY

Performs Call Center responsibilities not limited to both teller services and member services for phone-in members in accordance with quality service objectives and credit union policies and procedures.

QUALIFICATIONS

EDUCATION and/or EXPERIENCE

• One (1) year certificate from college or technical school; six (6) months related experience and/or training; or equivalent combination of education and experience
• Knowledge of and experience with customer service principles and practices
• Administration and clerical processes
• Six (6) months or more in a call center environment highly preferred

BENEFITS

• Paid medical, vision, drug and dental insurance
• 12 paid holiday
• 401k plan; 200% employer match on first 5% of pay
• Paid time off
• And may more

Credit must be in good standing. Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations.