Member Services Call Center Agent | $1k Hiring Bonus

ALOHA PACIFIC FEDERAL CREDIT UNION; Nevada; Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401k with employer match

Paid holidays

Paid time off

Job summary

ALOHA PACIFIC FEDERAL CREDIT UNION in United States (NV) is seeking a call center professional responsible for teller and member services via phone, aligned with quality service objectives and credit union policies. Prioritize accurate information and friendly service to members.

The role emphasizes handling inquiries, supporting operational processes, and contributing to a positive member experience within a cooperative environment. A $1,000 hiring bonus is offered.

Qualifications

• One-year certificate from college or technical school.
• Knowledge of and experience with customer service principles and practices.
• Administration and clerical processes.
• Six months or more in a call center environment highly preferred.

Responsibilities

• Performs call center responsibilities for teller and member services for phone-in members in line with quality service objectives and credit union policies and procedures.

Skills

Customer service experience

Phone handling

Call center familiarity

Administration

Education

Certificate from college or technical school

Equivalent combination of education and experience

Job description

ALOHA PACIFIC FEDERAL CREDIT UNION in United States (NV) is seeking a call center professional responsible for teller and member services via phone, aligned with quality service objectives and credit union policies. Prioritize accurate information and friendly service to members.

The role emphasizes handling inquiries, supporting operational processes, and contributing to a positive member experience within a cooperative environment. A $1,000 hiring bonus is offered.