Contact Center Representative (HI or NV Remote)

Aloha Pacific Federal Credit Union; United States; Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Prescription drug coverage

12 paid holidays

401(k) with 200% match on first 5% of

Job summary

Aloha Pacific Federal Credit Union is seeking a Remote Call Center Associate to support teller and member services for phone-in members. This role emphasizes high-quality service aligned with credit union policies and procedures.

Ideal candidates have customer service knowledge, a background in call center environments, and strong administrative skills. The position offers remote work with comprehensive benefits and a $1,000 hiring bonus to start.

Qualifications

• Knowledge of and experience with customer service principles and practices.
• Administration and clerical processes.
• Six months or more in a call center environment highly preferred.

Responsibilities

• Performs call center responsibilities not limited to teller services and member services for phone-in members in accordance with quality service objectives and credit union policies and procedures.

Skills

Customer service

Call center

Administration

Education

One year certificate from college or technical school

Six months related experience

Equivalent combination of education and experience

Job description

Remote

Salary Range:$18.00 To $23.98 Hourly

$1,000 HIRING BONUS

JOB SUMMARY

Performs Call Center responsibilities not limited to both teller services and member services for phone-in members in accordance with quality service objectives and credit union policies and procedures.

QUALIFICATIONS

EDUCATION and/or EXPERIENCE

• One (1) year certificate from college or technical school; six (6) months related experience and/or training; or equivalent combination of education and experience
• Knowledge of and experience with customer service principles and practices
• Administration and clerical processes
• Six (6) months or more in a call center environment highly preferred

BENEFITS

• Paid medical, vision, drug and dental insurance
• 12 paid holiday
• 401k plan; 200% employer match on first 5% of pay
• Paid time off
• And may more