Contact Center Representative (HI or NV Remote)

ALOHA PACIFIC FEDERAL CREDIT UNION; Nevada; Remote; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Vision insurance

Dental insurance

401k with employer match

Paid holidays

Paid time off

Zusammenfassung

ALOHA PACIFIC FEDERAL CREDIT UNION in United States (NV) is seeking a call center professional responsible for teller and member services via phone, aligned with quality service objectives and credit union policies. Prioritize accurate information and friendly service to members.

The role emphasizes handling inquiries, supporting operational processes, and contributing to a positive member experience within a cooperative environment. A $1,000 hiring bonus is offered.

Qualifikationen

• One-year certificate from college or technical school.
• Knowledge of and experience with customer service principles and practices.
• Administration and clerical processes.
• Six months or more in a call center environment highly preferred.

Aufgaben

• Performs call center responsibilities for teller and member services for phone-in members in line with quality service objectives and credit union policies and procedures.

Kenntnisse

Customer service experience

Phone handling

Call center familiarity

Administration

Ausbildung

Certificate from college or technical school

Equivalent combination of education and experience

Jobbeschreibung

$1,000 HIRING BONUS JOB SUMMARY

Performs Call Center responsibilities not limited to both teller services and member services for phone-in members in accordance with quality service objectives and credit union policies and procedures.

QUALIFICATIONS EDUCATION and/or EXPERIENCE

• One (1) year certificate from college or technical school; six (6) months related experience and/or training; or equivalent combination of education and experience
• Knowledge of and experience with customer service principles and practices
• Administration and clerical processes
• Six (6) months or more in a call center environment highly preferred

BENEFITS

• Paid medical, vision, drug and dental insurance
• 12 paid holiday
• 401k plan; 200% employer match on first 5% of pay
• Paid time off
• And may more

Credit must be in good standing. Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations.