Contact Center Representative (HI or NV Remote)

Alohapacific; Honolulu (HI); Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical/Vision/Dental Insurance

12 Paid Holidays

401(k) with 200% match on first 5% of

Job summary

Alohapacific in Hawaii is seeking a Contact Center Representative (HI or NV Remote) to handle teller and member services by phone, delivering quality service in line with credit union policies.

The role requires about 1 year of related education or six months call center experience; benefits include medical/dental/vision, holidays, 401k with match, PTO, plus a $1,000 signing bonus.

Qualifications

• One year certificate from college or technical school; six months related experience and/or training; or equivalent combination of education and experience
• Knowledge of and experience with customer service principles and practices
• Administration and clerical processes
• Six months or more in a call center environment highly preferred

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Contact Center Representative (HI or NV Remote)

Salary Range: $18.00 To $23.98 Hourly

$1,000 HIRING BONUS

JOB SUMMARY

Performs Call Center responsibilities not limited to both teller services and member services for phone-in members in accordance with quality service objectives and credit union policies and procedures.

QUALIFICATIONS

EDUCATION and/or EXPERIENCE

• One (1) year certificate from college or technical school; six (6) months related experience and/or training; or equivalent combination of education and experience


• Knowledge of and experience with customer service principles and practices


• Administration and clerical processes


• Six (6) months or more in a call center environment highly preferred

BENEFITS

• Paid medical, vision, drug and dental insurance


• 12 paid holiday


• 401k plan; 200% employer match on first 5% of pay


• Paid time off


• And may more

Credit must be in good standing. Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations.