Remote Contact Center Agent — Start in Customer Support

Sales Match; Charleston (SC); Remote; USD 39,000 - 55,000; Full time

Benefits offered by this job

Fully remote

Onboarding & training

Regular check-ins

Career development

Health coverage

Job summary

Sales Match seeks a Contact Center Agent for a fully remote role based in South Carolina. The position involves answering customer questions by phone and email, handling routine service requests, and updating records in the CRM system.

You will work under a team lead within the customer service group and collaborate with internal teams to resolve inquiries. The role requires clear communication, a high school diploma, and a willingness to train.

Qualifications

• High school diploma or equivalent; ability to read service instructions and apply them consistently during customer conversations.
• No experience required; related contact center, telephone service, or customer assistance experience preferred, including volunteer work.
• Willingness to complete customer service training and practice call scenarios to improve responses.
• Basic understanding of contact center technology such as queues, IVR, ACD, transfers, and agent availability settings.
• Ability to learn named phone, CRM, support, and knowledge base systems while navigating between customer information and instructions.
• Clear spoken and written communication; patient listening and ability to explain routine information without excessive jargon.
• Reliable computer, high-speed internet, and a quiet private workspace suitable for calls and handling customer data.
• Availability for the 40-hour weekly commitment and dependable attendance.

Responsibilities

• Take incoming calls from the assigned queue using a contact-center phone system; review email requests between calls.
• Confirm the customer's reason for contacting, ask focused questions, and check interaction notes.
• Review customer details in a CRM and enter updates to help the next agent understand the conversation.
• Open and update service tickets in a support platform; record questions, steps, and status.
• Find approved information in a knowledge base and explain instructions clearly.
• Resolve routine requests within permissions; ensure customer understands the answer and next steps.
• Escalate unresolved questions or requests outside permissions with a concise explanation.
• Follow up on open tickets and share progress with the customer.
• Close tickets with a clear outcome; ensure accuracy, notes, transfers, and follow-up.

Skills

Communication skills

Customer service

Training willingness

CRM systems

Home office setup

Work authorization

Team collaboration

Education

High school diploma or equivalent

Tools

Genesys

Zoho CRM

Salesforce Service Cloud

Confluence

Job description

Sales Match seeks a Contact Center Agent for a fully remote role based in South Carolina. The position involves answering customer questions by phone and email, handling routine service requests, and updating records in the CRM system.

You will work under a team lead within the customer service group and collaborate with internal teams to resolve inquiries. The role requires clear communication, a high school diploma, and a willingness to train.