Remote Consumer Engagement Supervisor

CenterWell Certified Healthcare Corp.; United States; Remote; USD 65,000 - 89,000; Full time

Job summary

Humana's CenterWell division seeks a Supervisor, Consumer Engagement to lead a team guiding members through pharmacy benefit education, enrollment, and activation, with a focus on engagement and performance to ensure a seamless member experience.

This Work at Home role requires strong communication, coaching, and decision-making. Eligible WA state locations, 40-hour weeks, occasional travel; base pay ranges from $65,000 to $88,600 yearly, plus bonus eligibility.

Qualifications

• 2+ years Supervisory experience in customer service, consumer engagement, pharmacy benefit, healthcare or related operational roles.

Responsibilities

• Supervise and develop a team of Consumer Engagement associates to deliver high-quality service and meet performance targets.
• Oversee day-to-day operations related to member education, engagement, and mail-order pharmacy enrollment activities.
• Support team members in delivering empathetic, solution-oriented service to members and guide associates in using motivational techniques.
• Coordinate team participation in special projects, campaigns, and seasonal events such as Annual Enrollment Period (AEP).
• Monitor call quality, conversion rates, and campaign outcomes; identify areas for process improvement and implement solutions.
• Hold team members accountable for following policies, scripting protocols, and confidentiality requirements.

Skills

Supervisory experience

Customer service

Communication

Microsoft Office

Education

High school diploma or equivalent

Associate's or Bachelor's Degree

Tools

Microsoft Office

Job description

Humana's CenterWell division seeks a Supervisor, Consumer Engagement to lead a team guiding members through pharmacy benefit education, enrollment, and activation, with a focus on engagement and performance to ensure a seamless member experience.

This Work at Home role requires strong communication, coaching, and decision-making. Eligible WA state locations, 40-hour weeks, occasional travel; base pay ranges from $65,000 to $88,600 yearly, plus bonus eligibility.