Consumer Engagement Lead

Humana Inc; Arizona; Hybrid; USD 104,000 - 143,000; Full time

Job summary

Humana Inc is seeking a Consumer Engagement Lead to drive end-to-end RxE Operations initiatives from intake through launch, stabilization, and scale. You will align multiple teams, manage risks, and ensure successful adoption and ongoing performance for campaigns and programs.

Remote position with occasional travel to Humana offices. The role requires strong project management, 6+ years technical experience, and a passion for improving consumer experiences within health services.

Qualifications

• High School Diploma or equivalent is required.
• 6+ years of technical experience in related fields.
• 2+ years of project experience with demonstrated results.
• Experience with process improvement or process design and implementation.
• Proficiency with Word, Excel, PowerPoint and other Office tools.
• Passionate about improving consumer experiences in health services.

Responsibilities

• Lead end-to-end implementation planning from intake to launch, stabilization, and scale.
• Manage detailed implementation plans with milestones, timelines, dependencies, risks, and communication strategies.
• Facilitate readiness activities to prepare teams for implementation and launch.
• Identify and mitigate risks to improve delivery, adoption, and performance.
• Coordinate with Operations, Workforce Management, Training, Quality, Compliance, Technology, Marketing, Analytics, and other partners.
• Monitor adoption, launch outcomes, and opportunities for continuous improvement.
• Communicate updates, risks and decisions to partners and leaders.
• Support post-launch stabilization and sustained performance.

Skills

Project management

Process improvement

Stakeholder communication

Cross-functional collaboration

Education

High School Diploma

Tools

Microsoft Office

Job description

Become a part of our caring community The Consumer Engagement Lead leads operations end-to-end implementation planning, readiness, and adoption activities across RxE Operations and partner organizations. You will ensure successful execution of campaigns, programs, and operational projects from intake through launch, stabilization, and scale. The Consumer Engagement Lead drives alignment, manages risks and dependencies, coordinates partner readiness, and monitors implementation outcomes to ensure operational success, adoption, and continuous improvement. The Consumer Engagement Lead partners with Operations, Workforce Management, Training, Quality, Marketing, Analytics, Technology, and other partners to deliver successful operational implementations. This role serves as the central coordinator for RxE Operations implementation planning and execution, ensuring all people, processes, timelines, resources, and dependencies are aligned to support a successful launch and sustainable operational performance.

Important Responsibilities

• Lead end-to-end implementation planning activities from operational intake through launch, stabilization, and scale.
• Manage detailed implementation plans, including milestones, timelines, dependencies, risks, and communication strategies.
• Facilitate readiness activities to ensure teams are prepared for implementation and launch.
• Identify, assess, communicate, and mitigate implementation risks that could improve delivery, adoption, or operational performance.
• Drive understanding across Operations, Workforce Management, Training, Quality, Compliance, Technology, Marketing, and other partner teams.
• Support workforce readiness planning by partnering with Workforce Management on staffing needs, capacity planning, and operational impacts.
• Monitor implementation performance, adoption, and launch outcomes, identifying opportunities for optimization and continuous improvement.
• Evaluate implementation results against goals, campaign goals, and operational success measures.
• Recommend and implement solutions that support long-term optimization, scalability, and operational effectiveness.
• Communicate implementation updates, risks, decisions, and outcomes to partners and business leaders.
• Be a trusted implementation partner, influencing partners and driving accountability to achieve project goals.
• Support post-launch stabilization efforts, ensuring successful adoption and sustained operational performance.

Use your skills to make an impact.

We measure success in this role by

• Execute operational implementations and campaigns.
• Readiness and launch approval completion across impacted stakeholder groups.
• Achieve implementation goals, adoption targets, and operational performance outcomes.
• Mitigation of implementation risks and dependencies.
• Execute improvement opportunities that enhance scalability, efficiency, and customer/member experience.
• Partnership and partner satisfaction throughout the implementation lifecycle.

Required Qualifications

• High School Diploma
• 6 or more years of technical experience
• 2 or more years of project experience
• Prior demonstrated experience with process improvement or process design and implementation
• Comprehensive knowledge of all Microsoft Office applications, including Word, Excel, and PowerPoint
• Must be passionate about contributing to an organization focused on improving consumer experiences

Preferred Qualifications

• Progressive work experience in the Health Insurance industry

Work at Home Requirements

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel

While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$104,000 - $143,000 per year

Bonus Eligibility

This job is eligible for a bonus incentive plan.

This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline

10-06-2026

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.