Remote Consumer Experience Strategy Lead

Humana; United States; On-site; USD 104,000 - 143,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) retirement savings plan

Paid time off and holidays

Short-term and long-term disability

Life insurance covers

Job summary

Humana is seeking a Consumer Experience Lead to enhance interactions between the company and its members. This role focuses on optimizing experiences through analysis and strategic initiatives, advising executives, and leveraging customer insights.

Ideal candidates should have over 8 years in consumer operations, specific project leadership experience, and a passion for improving consumer experiences. The position is remote, with occasional travel to Humana's offices.

Qualifications

• 8 or more years of consumer operations experience.
• 2 or more years of project leadership experience.
• Deep understanding of developing functional strategies.

Responsibilities

• Ensure optimized interaction between company and members.
• Develop functional strategies on significant matters.
• Advise executives on complex issues regarding job duties.

Skills

Consumer operations experience

Project leadership experience

Strategic thinking

Analytical skills

Experience with optimization solutions

Education

Diploma or comparable related experience

Job description

Humana is seeking a Consumer Experience Lead to enhance interactions between the company and its members. This role focuses on optimizing experiences through analysis and strategic initiatives, advising executives, and leveraging customer insights.

Ideal candidates should have over 8 years in consumer operations, specific project leadership experience, and a passion for improving consumer experiences. The position is remote, with occasional travel to Humana's offices.