Remote Construction Insurance Account Manager – Commercial Lines

Insurance Office of America; Duluth (GA); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Competitive salary and bonus potential

Company-paid health insurance

401K with employer match

Paid holidays and time off

Professional growth opportunities

Supportive work culture

Job summary

Insurance Office of America (IOA) is seeking an Account Manager - Commercial Lines to manage an assigned book of business, support new opportunities, and ensure top-tier client service.

You will coordinate policy administration, renewals, billing, and claims analysis while maintaining data accuracy across systems. A P&C license is required, CIC is preferred, and MS Office proficiency is expected. Hybrid or remote work options are available.

Qualifications

• 3–5 years of account management experience, or 5+ years in the insurance industry.
• Active property & casualty (P&C) license required; CIC or equivalent preferred.
• Strong analytical, problem-solving, and communication skills.

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
• Technical Competence: Maintain technical competence and industry expertise.
• Team Leadership: Direct daily activities of the account management team.
• Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Policy Management: Manage policy expirations and renewals.
• Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion.
• Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Policy Compliance: Stay updated on company policies and procedures.
• Continuous Improvement: Seek and adopt best practices to improve individual and team performance.
• Champion IOA Values: Demonstrate integrity and leadership.

Skills

Account management

Insurance knowledge

MS Office

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America (IOA) is seeking an Account Manager - Commercial Lines to manage an assigned book of business, support new opportunities, and ensure top-tier client service.

You will coordinate policy administration, renewals, billing, and claims analysis while maintaining data accuracy across systems. A P&C license is required, CIC is preferred, and MS Office proficiency is expected. Hybrid or remote work options are available.