Remote Connectivity Support Specialist

Apex Systems; Irving (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

ESPP

401K

HSA

EAP

Discounts

Training programs

Job summary

Everforth Apex is seeking a Connectivity Support Representative for a remote position. This Tier 1 role focuses on delivering responsive customer service and technical support to clients facing connectivity problems.

You will troubleshoot, resolve, and escalate issues as needed in a fast-paced environment. The ideal candidate communicates clearly, documents details in the ticketing system, and collaborates with internal teams to ensure timely resolution.

Qualifications

• Strong customer service and communication skills.
• Ability to diagnose and troubleshoot connectivity issues including EDI and cXML.
• Collaborate with IT and engineering teams to resolve complex problems.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Diagnose and troubleshoot connectivity problems including EDI and cXML.
• Guide customers through step-by-step solutions to connectivity issues.
• Collaborate with IT and engineering to resolve complex problems.
• Document and track issues, resolutions, and follow-ups in the ticketing system.

Skills

Customer service

Technical support

Problem solving

Communication

Job description

Everforth Apex is seeking a Connectivity Support Representative for a remote position. This Tier 1 role focuses on delivering responsive customer service and technical support to clients facing connectivity problems.

You will troubleshoot, resolve, and escalate issues as needed in a fast-paced environment. The ideal candidate communicates clearly, documents details in the ticketing system, and collaborates with internal teams to ensure timely resolution.