Lead Desktop Support

Apex Systems; New York (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401K program

ESP P (Employee Stock Purchase Program

Health, dental, vision insurance

EAP with counseling

Job summary

Everforth Apex is seeking a Lead Desktop Support professional for the New York design office. This fully onsite role will serve as the primary contact for executive-level users, delivering prompt and effective assistance and ensuring seamless technology operation for the team.

You will provide in-person and remote support for executives and designers, assist with board meetings and high-visibility events, and collaborate with IT and vendors to resolve issues and drive improvements.

Qualifications

• Must have 5+ years in IT support.
• Must have 2+ years in Executive IT support.
• Experience providing AV support for meetings.

Responsibilities

• Provide in-person and remote tech support to executives and designers, troubleshoot hardware/software, and fix connectivity issues.
• Support high-visibility meetings (Board meetings, earnings calls, international meetings).
• Collaborate with internal IT and external vendors to resolve complex issues and implement solutions.
• Perform regular tech assessments and drive productivity improvements.
• Document IT setups, configurations, and procedures.

Skills

Windows OS

macOS

Apple iOS

Jamf

AirWatch WorkspaceOne

JIRA

WebEx

Zoom

Active Directory

PowerShell

Command Line

Networking TCP/IP

Tools

Office Suite

Google Suite

Adobe CC

Conferencing: WebEx/Zoom

Job description

Job#: 3046576

Job Description:

Lead Desktop Support

Location: New York, New York (Onsite)

Role Overview

This is a fully onsite position responsible for supporting a New York Design Office. This role requires an individual with a technical background, communication skills, and a proactive mindset to ensure the seamless operation of technology for the executive and design teams. The successful candidate will act as a primary point of contact for executive-level users, delivering prompt and effective assistance.

Key Responsibilities

• Provide personalized, in-person, and remote technical support to executives and designers, including troubleshooting hardware and software issues, resolving connectivity problems, and assisting with system configurations.
• Support high-visibility meetings, such as Board of Directors meetings, quarterly earnings calls, and international business meetings.
• Collaborate with internal IT teams and external vendors to resolve complex technical issues and implement customized solutions.
• Conduct regular technology assessments, identifying opportunities for improvement and implementing strategic initiatives to enhance productivity.
• Develop and maintain comprehensive documentation of IT setups, configurations, and procedures.
• Proactively identify potential security risks and vulnerabilities, implementing measures to safeguard devices and data.
• Provide training and guidance on the effective use of IT systems, tools, and applications.
• Be available for on-call support for escalated requests during non-business hours on a scheduled rotation.

Required Qualifications

Experience:

• Must have at least 5+ years of experience working in an IT support function.
• Must have at least 2+ years of experience in an Executive IT support function.
• Must have experience providing AV support, including technology deployment, for meetings.

Technical Skills:

• Operating Systems: Windows OS, macOS, and Apple iOS.
• Management Tools: Jamf, AirWatch WorkspaceOne.
• Productivity Suites: Google Suite, Office Suite, Adobe CC.
• Ticketing Systems: JIRA.
• Conferencing: WebEx and Zoom.
• Networking: TCP/IP, DNS, VPN, WIFI.
• Directory & Scripting: Active Directory, PowerShell, Command Line, Terminal.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.