Remote Conference Registrar & Operations Lead

ADP, Inc.; Washington (District of Columbia); Hybrid; USD 63,000 - 73,000; Full time

Job summary

NACo is seeking a Conferences Registrar and Generalist to lead end-to-end registration for our conferences, meetings, and events, ensuring exceptional attendee experience and streamlined internal processes.

The role blends registration management with planning responsibilities for selecting meetings, coordinating with internal teams, and managing vendors to elevate event quality. Remote/hybrid work is eligible.

Qualifications

• Minimum of three (3) years of experience in conference registration or event management.
• Proficiency in Microsoft Office 365; experience with membership platforms or CRM/association management systems preferred.
• Exceptional customer service, communication, interpersonal, analytical, problem-solving, and organizational skills.

Responsibilities

• Oversee and execute registration processes for NACo’s conferences, meetings, and events, managing multiple projects and serving as the lead point of contact for internal departments.
• Administer and maintain NACo’s registration systems; analyze registration data for planning, budgeting, post-event reporting, data security, and process improvement.
• Coordinate and reconcile registration-related financial transactions with the Finance Department; track expenses, monitor budgets, process payments, and submit invoices.
• Oversee on-site registration operations, including staffing, materials, technology, attendee services, badge fulfillment, and logistics; supervise volunteers and vendors; resolve registrant issues within 24 hours.
• Assist the conference team with sourcing venues, catering, transportation, and local services; manage contracts and vendor relationships; support day-of logistics at NACo-NLC Conference Center.
• Maintain files and conference supply inventories; coordinate shipping with vendors; manage cross-departmental asset requests.
• Collaborate with Communications to manage event-related graphic assets and registration emails.

Skills

Customer service

Communication

Organization

Analytical

Problem solving

Teamwork

Tools

Microsoft Office 365

Microsoft MemberCast

D365

CRM/association management systems

Airtable

Cvent

ESHOW

Job description

NACo is seeking a Conferences Registrar and Generalist to lead end-to-end registration for our conferences, meetings, and events, ensuring exceptional attendee experience and streamlined internal processes.

The role blends registration management with planning responsibilities for selecting meetings, coordinating with internal teams, and managing vendors to elevate event quality. Remote/hybrid work is eligible.