Remote Conferences Registrar & Events Lead

National Assoc of Counties; Washington (District of Columbia); Hybrid; USD 63,000 - 73,000; Full time

Job summary

The National Association of Counties (NACo) seeks a Conferences Registrar and Generalist to manage end-to-end registration operations for NACo’s conferences, meetings, and events. You will coordinate registration systems, data analysis, and attendee communications to deliver a seamless attendee experience.

The role requires strong leadership, meticulous attention to detail, and the ability to collaborate with internal teams, vendors, and partners.

Qualifications

• Minimum of three (3) years of experience in conference registration or event management.
• Proficiency in Microsoft Office 365; experience with Microsoft MemberCast, D365, or CRM/association management systems preferred; experience with Airtable, Cvent, ESHOW, or other event platforms.
• Exceptional customer service, communication, interpersonal, analytical, problem-solving, and organizational skills; ability to manage multiple projects and priorities in a fast-paced environment; team-oriented, proactive, diplomatic, professional, and solutions-oriented.

Responsibilities

• Oversee and execute registration processes for NACo’s conferences, meetings, and events, managing multiple projects simultaneously and ensuring accuracy and efficiency; serve as the lead point of contact for internal departments with registration needs and provide guidance on structure, pricing, and attendee communication.
• Administer and maintain NACo’s registration systems with membership platforms; manage and analyze registration data for strategic planning, budgeting, post-event reporting, data security, and process improvement.
• Coordinate and reconcile registration-related financial transactions with the Finance Department; track expenses, monitor budgets, process payments, and submit invoices related to registration and event logistics.
• Oversee on-site registration operations, including staffing, materials, technology, attendee services, badge fulfillment, and logistics; supervise county volunteers, temporary personnel, and third-party vendors; provide timely registrant issue resolution and manage Conference and Meetings inboxes and phone inquiries within 24 business hours.
• Assist the conference team with sourcing and securing venues, catering, transportation, and local services; manage contracts and vendor relationships; when necessary, support planning and day-of logistics for events held in the NACo-NLC Conference Center.
• Maintain files and conference supply inventories, including ribbon and gavel orders cross departmentally.
• Coordinate shipping and freight distribution with various shipping vendors and decorators.
• Collaborate with the Communications team to request and manage event-related graphic assets when necessary and related to registration emails.

Skills

Customer service

Communication

Interpersonal skills

Analytical thinking

Problem-solving

Organizational skills

Tools

Microsoft Office 365

Microsoft MemberCast

D365

CRM/ASM systems

Airtable

Cvent

ESHOW

Job description

The National Association of Counties (NACo) seeks a Conferences Registrar and Generalist to manage end-to-end registration operations for NACo’s conferences, meetings, and events. You will coordinate registration systems, data analysis, and attendee communications to deliver a seamless attendee experience.

The role requires strong leadership, meticulous attention to detail, and the ability to collaborate with internal teams, vendors, and partners.