Remote Concierge & Patient Support Specialist

MacMore; Fort Belvoir (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

MacMore is seeking a full-time Concierge Service Representative to support a Department of Defense Health Agency contract. This remote role focuses on welcoming patients, guiding them to clinics, and coordinating safe, courteous assistance across the medical campus.

The ideal candidate has at least one year in hospitality, strong English skills, proficiency with Word and Excel, and excellent customer service and communication abilities, including handling sensitive situations with

Qualifications

• One year of hospitality-service experience or equivalent.
• Fluent English reading, writing, speaking, and comprehension.
• Proficiency in Microsoft Word and Excel.
• Excellent customer service, communication, telephone etiquette, and interpersonal skills.
• Courteous, patient, adaptable, and able to handle difficult situations positively.
• Knowledge of general medical ethics.

Responsibilities

• Greet patients, visitors, and staff and proactively offer assistance.
• Provide directions to clinics, wards, offices, and nearby medical-center facilities.
• Escort guests or arrange patient transportation through the dispatcher.
• Assist patients entering or exiting vehicles, taxis, and shuttle buses.
• Open doors and report malfunctioning accessible doors.
• Collect and return wheelchairs, crutches, and walkers at shift changes.
• Monitor compliance with visitor identification requirements and report violations.
• Respond to hospital emergency codes and participate in emergency exercises.
• Assist with patient evacuation during mass-casualty or emergency events.
• Provide aid within BLS training limitations and promptly notify the supervisor.
• Distribute and collect patient-satisfaction surveys.
• Conduct prescribed entrance screening, including appointment and COVID-19 symptom or exposure questions.
• Report safety, security, maintenance, and service issues.

Skills

Hospitality service

English proficiency

Communication

Customer service

Telephone etiquette

Interpersonal skills

BLS certification

Education

BLS certification (AHA/Red Cross)

Tools

Microsoft Word

Microsoft Excel

Job description

MacMore is seeking a full-time Concierge Service Representative to support a Department of Defense Health Agency contract. This remote role focuses on welcoming patients, guiding them to clinics, and coordinating safe, courteous assistance across the medical campus.

The ideal candidate has at least one year in hospitality, strong English skills, proficiency with Word and Excel, and excellent customer service and communication abilities, including handling sensitive situations with