Patient Care Concierge — Healthcare Support

Defy Medical; Florida; Remote; USD 22,000 - 28,000; Full time

Benefits offered by this job

Paid Holidays

Medical

Dental

Health insurance

Job summary

Defy Medical, a Tampa-based concierge clinic, is seeking a Patient Services Representative to guide patients to better health both in person and via telehealth. You will handle calls, schedule appointments, and support patients with empathy and efficiency.

Ideal candidates have healthcare exposure, strong communication and multitasking abilities, and a commitment to high-quality patient service. This remote-friendly role supports nationwide telehealth delivery while maintaining local

Qualifications

• 1+ years in healthcare preferred.
• High School Diploma; associates in healthcare preferred.
• Ability to execute active listening and problem-solving skills to provide exceptional customer service.
• Excellent interpersonal relationship skills and the ability to work with individuals at all levels.
• Excellent written and verbal communication skills including phone and e-mail etiquette.
• Ability to effectively learn and utilize multiple computer programs.

Responsibilities

• Communicating with clients, medical assistants, and nurses within the organization.
• Answer multi-line phone system and take appointments or direct calls to the appropriate department.
• Check voicemails and return customer calls.
• Organize and maintain cleanliness of working areas, supplies, and equipment.
• Provide customer service and apply problem solving skills to client complaints and provide follow up to ensure satisfaction.

Skills

Active listening

Problem solving

Customer service

Interpersonal skills

Written communication

Verbal communication

Phone etiquette

Email etiquette

Multitasking

Adaptability

Learning software quickly

Critical thinking

Education

High School Diploma

Associates in healthcare (preferred)

Job description

Defy Medical, a Tampa-based concierge clinic, is seeking a Patient Services Representative to guide patients to better health both in person and via telehealth. You will handle calls, schedule appointments, and support patients with empathy and efficiency.

Ideal candidates have healthcare exposure, strong communication and multitasking abilities, and a commitment to high-quality patient service. This remote-friendly role supports nationwide telehealth delivery while maintaining local