Customer Service Representative

MacMore LLC.; Fort Belvoir (VA); On-site; USD 40,000 - 62,000; Full time

Job summary

MacMore is seeking a full-time Customer Service Representative for a pending DoD Health Agency contract, based at Fort Belvoir, VA. You will greet patients and visitors, guide them to clinics and offices, and ensure smooth check-in and flow through the facility.

Responsibilities include escorting guests, reporting door malfunctions, assisting with patient transport, monitoring visitor IDs, participating in emergency drills, and supporting patient evacuation while adhering to BLS standards and

Qualifications

• At least one year of hospitality-service experience or equivalent work.
• Fluent English reading, writing, speaking, and comprehension skills.
• Proficiency in Microsoft Word and Excel.
• Excellent customer service, communication, telephone etiquette, and interpersonal skills.
• Courteous, patient, adaptable, and able to handle difficult situations positively.
• Knowledge of general medical ethics.
• Current Basic Life Support certification from the American Heart Association or American Red Cross.

Responsibilities

• Greet patients, visitors, and staff and proactively offer assistance.
• Provide directions to clinics, wards, offices, and nearby medical-center facilities.
• Escort guests or arrange patient transportation through the dispatcher.
• Assist patients entering or exiting vehicles, taxis, and shuttle buses.
• Open doors and report malfunctioning accessible doors.
• Collect and return wheelchairs, crutches, and walkers at shift changes.
• Monitor compliance with visitor identification requirements and report violations.
• Respond to hospital emergency codes and participate in emergency exercises.
• Assist with patient evacuation during mass-casualty or emergency events.
• Provide aid within BLS training limitations and promptly notify the supervisor.
• Distribute and collect patient-satisfaction surveys.
• Conduct prescribed entrance screening, including appointment and COVID-19 symptom or exposure questions.
• Report safety, security, maintenance, and service issues.

Skills

Hospitality service

Customer service

English fluency

Microsoft Word

Microsoft Excel

Communication skills

Telephone etiquette

Interpersonal skills

Adaptability

Tools

Microsoft Word

Microsoft Excel

Job description

MacMore is seeking to fill a full-time Customer Service Representative position for a pending contract award with the Department of Defense Health Agency.

Location

Fort Belvoir, VA

Key Responsibilities

• Greet patients, visitors, and staff and proactively offer assistance.
• Provide directions to clinics, wards, offices, and nearby medical-center facilities.
• Escort guests or arrange patient transportation through the dispatcher.
• Assist patients entering or exiting vehicles, taxis, and shuttle buses.
• Open doors and report malfunctioning accessible doors.
• Collect and return wheelchairs, crutches, and walkers at shift changes.
• Monitor compliance with visitor identification requirements and report violations.
• Respond to hospital emergency codes and participate in emergency exercises.
• Assist with patient evacuation during mass-casualty or emergency events.
• Provide aid within BLS training limitations and promptly notify the supervisor.
• Distribute and collect patient-satisfaction surveys.
• Conduct prescribed entrance screening, including appointment and COVID-19 symptom or exposure questions.
• Report safety, security, maintenance, and service issues.

Minimum Qualifications

• At least one year of hospitality-service experience or equivalent work.
• Fluent English reading, writing, speaking, and comprehension skills.
• Proficiency in Microsoft Word and Excel.
• Excellent customer service, communication, telephone etiquette, and interpersonal skills.
• Courteous, patient, attentive, adaptable, and able to handle difficult situations positively.
• Knowledge of general medical ethics.
• Current Basic Life Support certification from the American Heart Association or American Red Cross.