Remote Compliance Analyst: Consumer Disputes & Trends

CAPPS LLC; Town of King (WI); À distance; USD 52 000 - 76 000; Plein temps

Résumé du poste

CAPPS LLC is seeking a Compliance Analyst – Consumer disputes and complaints in Wisconsin. You will manage and remediate consumer disputes in line with laws, internal policies, and client requirements. You’ll investigate complaints, ensure timely responses, analyze data for trends, and support compliance reporting.

The role collaborates with operations, client services, and compliance teams to strengthen consumer protection processes and drive continuous improvement.

Qualifications

• Strong analytical skills to assess complaints and identify root causes.
• Excellent written and verbal communication abilities.
• Detail-oriented with strong organizational skills.
• Ability to prioritize tasks and manage deadlines.
• Experience with complaint handling and regulatory expectations is a plus.

Responsabilités

• Review, investigate, and resolve consumer complaints in compliance with laws.
• Ensure timely and accurate responses to complaints via multiple channels.
• Analyze data to identify trends and potential compliance issues.
• Support monitoring, testing, and audits related to complaints handling.
• Collaborate with business units and compliance teams to improve processes.
• Contribute to training and procedures for complaint resolution.
• Stay informed of regulatory changes affecting consumer complaints.

Connaissances

Analytical skills

Written & verbal communication

Detail oriented

Problem solving

Time management

Excel

Formation

High school diploma or equivalent

Bachelor's degree preferred

Outils

Microsoft Excel

Description du poste

CAPPS LLC is seeking a Compliance Analyst – Consumer disputes and complaints in Wisconsin. You will manage and remediate consumer disputes in line with laws, internal policies, and client requirements. You’ll investigate complaints, ensure timely responses, analyze data for trends, and support compliance reporting.

The role collaborates with operations, client services, and compliance teams to strengthen consumer protection processes and drive continuous improvement.