Regulatory Compliance Analyst - Consumer Disputes

CAPPS LLC; Madison (WI); On-site; USD 60,000 - 90,000; Full time

Job summary

CAPPS LLC in Madison, WI is seeking a Compliance Analyst – Consumer disputes and complaints to manage and remediate consumer disputes in line with regulatory requirements and client needs. You will review investigations, ensure timely responses, and identify trends impacting compliance.

The role collaborates with operations, client services, and compliance teams to strengthen protection. The position emphasizes root cause analysis, continuous improvement, and reporting to support robust

Qualifications

• High school diploma or equivalent is required.
• A bachelor's degree is preferred but not required.

Responsibilities

• Review, investigate, and resolve consumer complaints and disputes in compliance with laws and regulations.
• Ensure timely and accurate responses to complaints received through various channels.
• Analyze complaint data to identify trends, root causes, and potential issues.
• Support compliance monitoring and testing related to complaint handling.
• Assist in internal and external compliance reports and audits.
• Collaborate with business units and employees across the Firm.
• Contribute to procedures and training to improve resolution processes.
• Stay informed of regulatory changes and best practices affecting complaint management.

Skills

Analytical skills

Written & verbal communication

Attention to detail

Problem solving

Prioritization

Education

High school diploma

Tools

Microsoft Excel

Job description

CAPPS LLC in Madison, WI is seeking a Compliance Analyst – Consumer disputes and complaints to manage and remediate consumer disputes in line with regulatory requirements and client needs. You will review investigations, ensure timely responses, and identify trends impacting compliance.

The role collaborates with operations, client services, and compliance teams to strengthen protection. The position emphasizes root cause analysis, continuous improvement, and reporting to support robust