Remote: Complex Claims Team Manager II

Liberty Mutual Fire Insurance Co.; Westborough (MA); On-site; USD 94,000 - 197,000; Full time

Job summary

Liberty Mutual Fire Insurance Co. is seeking a Claims Team Manager II to lead a complex claims team handling commercial casualty cases. The role demands leadership of experienced staff, deep knowledge of complex Bodily Injury claims, and strategic project involvement.

The position offers remote work with travel expectations and requires collaboration across multiple offices. The team focuses on delivering quality outcomes, mentorship, and continuous improvement while maintaining strong

Qualifications

• Bachelor’s degree or equivalent experience and 7+ years in related claims.
• Advanced knowledge of Commercial Casualty insurance, claims investigation, loss assessment, reserving, insurance legal and regulatory environment, litigation and fraud awareness.
• Complex, litigated Bodily Injury claims experience required.
• To be considered for grade 17, advanced complex litigated Bodily Injury claims and claims management experience.

Responsibilities

• Supervises the day-to-day operations for the claims staff by establishing priorities, scheduling and assigning work, and coaching employees in reviewing, analyzing, investigating, negotiating and settling claims in compliance with Claims Quality Standards.
• Coordinates and supports the training of new Technical Claims Specialists within a given site.
• Creates a high performing, results-oriented staff through candidate selection, onboarding, ongoing development, and managing individual performance with regular coaching focused on behavior and technical skill sets.
• Prepares and distributes management reports analyzing and documenting team performance; identifies, analyzes and addresses claims processing trends and issues with a focus on continuous improvement.
• Provides management oversight of claims files (non-litigated or litigated) within the unit, to include Manager Reviews on open inventory and reviews files to measure quality assurance.
• Responsible for building and maintaining internal and external customer relationships; serves as a claim point of contact for agents, brokers and policyholders.
• Monitors, evaluates and approves, within assigned authority limits, claims reserves, settlements and payments that exceed staff authority thresholds.
• Leads and actively contributes to a culture of continuous improvement and ensures utilization of tools and behaviors within the management system to foster critical thinking and innovation around problem solving and development of standard work.
• Maintains awareness of existing and proposed legislation, court decisions and emerging trends in claims litigation to monitor compliance with state and federal legislation.

Education

Bachelor’s degree or equivalent

Job description

Liberty Mutual Fire Insurance Co. is seeking a Claims Team Manager II to lead a complex claims team handling commercial casualty cases. The role demands leadership of experienced staff, deep knowledge of complex Bodily Injury claims, and strategic project involvement.

The position offers remote work with travel expectations and requires collaboration across multiple offices. The team focuses on delivering quality outcomes, mentorship, and continuous improvement while maintaining strong