Remote Complex Casualty Claims Leader

CSAA Insurance Group, a AAA Insurer; Oklahoma; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Annual discretionary bonus up to 12%

Remote-first culture

Job summary

Mobilitas, created by CSAA Insurance Group, seeks a Commercial Casualty Supervisor, Complex Claims to oversee complex auto and commercial injury claims across multiple states. The role is remote, with responsibilities spanning supervision, workflow management, and liaison work with partners and brokers.

The position emphasizes leadership of a virtual team, ensuring policy compliance, and driving efficient resolutions in a dynamic mobility-focused environment.

Qualifications

• 5+ years in progressively responsible professional and/or supervisory position within a claims environment.
• 7+ years of complex claims experience.
• HS/GED or 3 years customer service in virtual environment.
• Bachelor’s degree (BA/BS) in a related field.
• Two or more years of litigation experience, preferably involving SIU claims.
• Professional designation or certification such as AIC, CPCU, or ICAR.

Responsibilities

• Oversee complex auto and commercial injury claims, including litigation file handling.
• Supervise claims in multiple states virtually and liaison with partner states and brokers.
• Direct daily operations: workflow distribution, staffing, and coverage across shifts.
• Monitor claims quality and service levels; conduct QA checks and feedback.
• Ensure compliance with DOI regulations and company policies across states.
• Collaborate with cross-functional teams on business initiatives and staffing decisions.

Skills

5+ yrs claims

7+ yrs complex claims

HS/GED or CSR

Bachelor's degree

2+ yrs litigation

AIC CPCU ICAR

Education

Bachelor's degree

HS/GED or 3 yrs CSR

Job description

Mobilitas, created by CSAA Insurance Group, seeks a Commercial Casualty Supervisor, Complex Claims to oversee complex auto and commercial injury claims across multiple states. The role is remote, with responsibilities spanning supervision, workflow management, and liaison work with partners and brokers.

The position emphasizes leadership of a virtual team, ensuring policy compliance, and driving efficient resolutions in a dynamic mobility-focused environment.