Remote Complaints & Data Administrator

motorolasolutions; Minnesota; Hybrid; USD 48,000 - 52,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

Paid Holidays

Generous Paid Time Off

Employee Stock Purchase Plan

Parental & Family Leave

Job summary

Motorola Solutions is seeking an experienced Complaints Administrative Assistant to join our MVRecovery team. This fully remote role supports the Skip Tracing, Forwarding, and Impound division by reviewing cases, analyzing data, and generating reports to keep the department current as new production occurs.

Ideal candidates have strong verbal and written communication, proficient data entry, and experience with Google Docs, Sheets, and Excel.

Qualifications

• Excellent verbal and written communication skills.
• Strong phone skills with ability to give clear and concise direction.
• Strong multi-tasking and organization skills.
• Google Docs and Sheets experience preferred.
• Microsoft Excel and Word (Intermediate to Advanced) experience.
• Collateral repossession and/or Insurance Claims or related industry experience.
• Claims and/or Complaints experience a plus.

Responsibilities

• Handing and/or receiving complaints, incidents, issues.
• Claims processing and contract/document review.
• Data entry and logging, pulling evidence.
• Estimates and quotes preparation.
• Internal audits and report generation.
• 40% outbound calling to discuss findings of claim reviews.
• Remediations and process improvements.

Skills

Communication

Phone skills

Organization

Multi-tasking

Google Docs/Sheets

Excel/Word

Administrative experience

Claims/Complaints experience

Education

High School Diploma

Tools

Google Docs

Google Sheets

Excel

Word

Job description

Motorola Solutions is seeking an experienced Complaints Administrative Assistant to join our MVRecovery team. This fully remote role supports the Skip Tracing, Forwarding, and Impound division by reviewing cases, analyzing data, and generating reports to keep the department current as new production occurs.

Ideal candidates have strong verbal and written communication, proficient data entry, and experience with Google Docs, Sheets, and Excel.