Remote Complaints & Claims Administrator

Motorola Solutions; Plantation (FL); Remote; USD 48,000 - 52,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Motorola Solutions is seeking a Complaints Administrative Assistant for a remote US position. You will handle complaints, process claims, review contracts, and manage data entry, evidence logs, quotes, and internal audits.

The role includes outbound calls to debtors and generating reports to support the team. Ideal candidates have strong communication, phone, and multi-tasking skills, with proficiency in Google Docs/Sheets and Excel/Word; previous repossession or claims experience is a plus.

Qualifications

• Excellent verbal and written communication skills.
• Strong phone skills with ability to give clear and concise direction.
• Strong multi-tasking and organization skills.
• Google email, Docs & Sheets experience preferred.
• Microsoft Excel & Word (Intermediate to Advanced) experience.
• Collateral repossession and/or Insurance Claims, Body Shop Repair or Repossession industry experience.
• Claims and/or Complaints experience a plus.

Responsibilities

• Handing and/or receiving complaints, incidents, issues.
• Claims processing
• Contract and document review
• Data entry
• Logging, pulling evidence
• Estimates & quotes
• Internal audits
• 40% outbound calling debtors to discuss findings of claim review
• Remediations
• Report generation

Skills

Verbal communication

Written communication

Phone skills

Multi-tasking

Organizational skills

Google Docs/Sheets

Excel & Word

Repossession industry

Claims/Complaints experience

Education

High School Diploma or equivalent

Job description

Motorola Solutions is seeking a Complaints Administrative Assistant for a remote US position. You will handle complaints, process claims, review contracts, and manage data entry, evidence logs, quotes, and internal audits.

The role includes outbound calls to debtors and generating reports to support the team. Ideal candidates have strong communication, phone, and multi-tasking skills, with proficiency in Google Docs/Sheets and Excel/Word; previous repossession or claims experience is a plus.