Complaints Administrative Assistant - Remote

motorolasolutions; Minnesota; Hybrid; USD 48,000 - 52,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

Paid Holidays

Generous Paid Time Off

Employee Stock Purchase Plan

Parental & Family Leave

Job summary

Motorola Solutions is seeking an experienced Complaints Administrative Assistant to join our MVRecovery team. This fully remote role supports the Skip Tracing, Forwarding, and Impound division by reviewing cases, analyzing data, and generating reports to keep the department current as new production occurs.

Ideal candidates have strong verbal and written communication, proficient data entry, and experience with Google Docs, Sheets, and Excel.

Qualifications

• Excellent verbal and written communication skills.
• Strong phone skills with ability to give clear and concise direction.
• Strong multi-tasking and organization skills.
• Google Docs and Sheets experience preferred.
• Microsoft Excel and Word (Intermediate to Advanced) experience.
• Collateral repossession and/or Insurance Claims or related industry experience.
• Claims and/or Complaints experience a plus.

Responsibilities

• Handing and/or receiving complaints, incidents, issues.
• Claims processing and contract/document review.
• Data entry and logging, pulling evidence.
• Estimates and quotes preparation.
• Internal audits and report generation.
• 40% outbound calling to discuss findings of claim reviews.
• Remediations and process improvements.

Skills

Communication

Phone skills

Organization

Multi-tasking

Google Docs/Sheets

Excel/Word

Administrative experience

Claims/Complaints experience

Education

High School Diploma

Tools

Google Docs

Google Sheets

Excel

Word

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

MVRecovery is the Skip Tracing, Forwarding, and Impound division of MVTrac/MVConnect, a Motorola Solutions Company. We are a full-service recovery operation, connecting lenders and repossession agents to facilitate quicker and more compliant recoveries.

Our technology is nothing without the people behind it and we are seeking a detail oriented and driven Complaints Administrative Assistant to join our team.

Job Description

NOTE: This position is fully remote and candidates can reside anywhere in the United States.

The position will discern and review cases from a factual perspective, while also keeping consistent with processes. The position will also generate reports as required and candidates must be comfortable with analyzing data and keeping the department up to date as new production occurs.

This position will involve the following:

• Handing and/or receiving complaints, incidents, issues
• Claims processing
• Contract and document review
• Data entry
• Logging, pulling evidence
• Estimates and quotes
• Internal audits
• 40% outbound calling debtors to discuss findings of claim review
• Remediations
• Report generation

Required Skills/Experience

• Excellent verbal and written communication skills
• Strong phone skills with ability to give clear and concise direction
• Strong multi-tasking and organization skills
• Google email, Docs and Sheets experience preferred
• Microsoft Excel and Word (Intermediate to Advanced) experience
• Collateral repossession and/or Insurance Claims, Body Shop Repair or Repossession industry experience
• Claims and/or Complaints experience a plus

Target Base Salary Range - $47,849 to $52,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-NJ1

#LI-REMOTE

Basic Requirements

• High School Diploma or equivalent
• 2+ years of experience in an Administrative role
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S.Benefitsinclude:

• Incentive Bonus Plans
• Medical, Dental, Visionbenefits
• 401K with Company Match
• 10 Paid Holidays
• GenerousPaidTime Off Packages
• Employee Stock Purchase Plan
• PaidParental & Family Leave
• and more!

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.