Complaints Administrative Assistant

Motorola Solutions; United States; Remote; USD 40,000 - 52,000; Full time

Job summary

Motorola Solutions is seeking a detail-oriented Complaints Administrative Assistant to support the MVRecovery team in a remote US position. You will handle complaint intake, claims processing, documentation review, and general administrative tasks to keep operations running smoothly.

The ideal candidate has 1–2 years in repossession, insurance claims, or related fields, strong communication and multitasking skills, and proficiency with Google Docs/Sheets and Microsoft Excel/Word.

Qualifications

• High School Diploma or equivalent.
• 1–2 years experience in repossession industry, insurance claims, impounds, or body shop repair.
• Legal authorization to work indefinitely in the United States.
• Excellent verbal and written communication skills.
• Strong multitasking, organization, and time management abilities.
• Experience with Google Email, Docs, and Sheets is preferred.
• Intermediate to advanced knowledge of Microsoft Excel and Word.
• Previous claims or complaints handling experience is a plus.

Responsibilities

• Handle and receive complaints, incidents, and operational issues.
• Process claims and review related documentation.
• Perform contract and document reviews.
• Complete data entry tasks and maintain accurate records.
• Log, collect, and organize supporting evidence.
• Prepare estimates and quotes as required.
• Conduct internal audits and support remediation activities.
• Generate reports and maintain department updates.
• Make outbound calls to debtors to discuss claim review findings.
• Analyze case information and ensure compliance with established processes.

Skills

Verbal & written communication

Multitasking & time management

Phone handling

Google Docs/Sheets

Microsoft Excel

Microsoft Word

Attention to detail

Claims handling experience

Education

High School Diploma or equivalent

Tools

Google Docs

Google Sheets

Microsoft Excel

Microsoft Word

Job description

Motorola Solutions is seeking a detail-oriented and organized Complaints Administrative Assistant to join its MVRecovery team. This remote position is open to candidates located anywhere in the United States and focuses on complaint handling, claims processing, documentation review, and administrative support.

The successful candidate will review cases from a factual perspective, manage complaint-related processes, analyze data, prepare reports, and support internal operations. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks while maintaining accuracy.

Key Responsibilities:

• Handle and receive complaints, incidents, and operational issues.
• Process claims and review related documentation.
• Perform contract and document reviews.
• Complete data entry tasks and maintain accurate records.
• Log, collect, and organize supporting evidence.
• Prepare estimates and quotes as required.
• Conduct internal audits and support remediation activities.
• Generate reports and maintain department updates.
• Make outbound calls to debtors to discuss claim review findings.
• Analyze case information and ensure compliance with established processes.

Requirements:

• High School Diploma or equivalent.
• 1–2 years of experience in repossession industry, insurance claims, impounds, or body shop repair.
• Legal authorization to work indefinitely in the United States.
• Excellent verbal and written communication skills.
• Strong phone handling skills with the ability to provide clear instructions.
• Strong multitasking, organization, and time management abilities.
• Experience with Google Email, Docs, and Sheets is preferred.
• Intermediate to advanced knowledge of Microsoft Excel and Word.
• Previous claims or complaints handling experience is a plus.

Strong knowledge of:

• Complaint handling and case review
• Claims processing
• Contract and document review
• Data entry and reporting
• Microsoft Excel and Word
• Google Docs and Sheets
• Insurance claims and repossession processes
• Internal audits and remediation procedures