Complaints Administrative Assistant

Motorola Solutions; New Orleans (LA); Remote; USD 48,000 - 52,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Job summary

Motorola Solutions is seeking a Complaints Administrative Assistant for a remote role available anywhere in the US. You will handle complaints, process claims, review contracts, and perform data entry while generating reports to keep the department updated on production.

Ideal candidates have strong communication, excellent organizational skills, and experience with Google Docs/Sheets and Excel. Eligible for comprehensive benefits and a competitive salary.

Qualifications

• Excellent verbal and written communication skills.
• Strong phone skills with ability to give clear and concise direction.
• Strong multi-tasking and organization skills.
• Google email, Docs & Sheets experience preferred.
• Microsoft Excel & Word (Intermediate to Advanced) experience.
• Collateral repossession and/or Insurance Claims, Body Shop Repair or Repossession industry experience.
• Claims and/or Complaints experience a plus.

Responsibilities

• Handing and/or receiving complaints, incidents, issues.
• Claims processing.
• Contract and document review.
• Data entry.
• Logging, pulling evidence.
• Estimates & quotes.
• Internal audits.
• 40% outbound calling debtors to discuss findings of claim review.
• Remediations.
• Report generation.

Skills

Verbal communication

Written communication

Phone skills

Multi-tasking

Organization

Google email/Docs

Gmail proficiency

Education

High School Diploma or equivalent

Tools

Google Docs/Sheets

Microsoft Excel/Word

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

MVRecovery is the Skip Tracing, Forwarding, and Impound division of MVTrac/MVConnect, a Motorola Solutions Company. We are a full-service recovery operation, connecting lenders and repossession agents to facilitate quicker and more compliant recoveries. Our technology is nothing without the people behind it and we are seeking a detail oriented and driven Complaints Administrative Assistant to join our team.

Job Description

NOTE: This position is a remote position and candidates can be located anywhere in the US.

This position will involve the following:

• Handing and/or receiving complaints, incidents, issues
• Claims processing
• Contract and document review
• Data entry
• Logging, pulling evidence
• Estimates & quotes
• Internal audits
• 40% outbound calling debtors to discuss findings of claim review
• Remediations
• Report generation

The position will discern and review cases from a factual perspective, while also keeping consistent with processes. The position will also generate reports as required and candidates must be comfortable with analyzing data and keeping the department up to date as new production occurs.

Preferred Qualifications

• Excellent verbal and written communication skills
• Strong phone skills with ability to give clear and concise direction
• Strong multi-tasking and organization skills
• Google email, Docs & Sheets experience preferred
• Microsoft Excel & Word (Intermediate to Advanced) experience
• Collateral repossession and/or Insurance Claims, Body Shop Repair or Repossession industry experience
• Claims and/or Complaints experience a plus

Target Base Salary Range: $47,500 - $52,000USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-NJ1

#LI-REMOTE

Basic Requirements

• High School Diploma or equivalent
• 1-2 years Repossession Industry and/or Insurance Claims, Impounds or Body Shop Repair
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S.Benefitsinclude:

• Incentive Bonus Plans
• Medical, Dental, Visionbenefits
• 401K with Company Match
• 10 Paid Holidays
• GenerousPaidTime Off Packages
• Employee Stock Purchase Plan
• PaidParental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.