SaaS Technical Support Advocate

Medallia, Inc.

Houston (TX)

On-site

USD 62,000 - 82,000

Full time

14 days+

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

Medallia in Houston, TX is seeking a Technical Support Advocate to provide advanced frontline support for the Medallia Experience Cloud. You will solve complex technical challenges, collaborate with cross-functional teams, and contribute to continuous improvement initiatives across our global support organization.

The role offers mentorship toward specialization in Platform and Integrations, requires strong English communication, knowledge of JavaScript/XML/HTML/CSS, and willingness to

Qualifications

High school degree or GED with advanced technical certification.
1+ year of experience in technical, support, or customer-service roles.
Ability to complete governmental PIV background approval.

Responsibilities

Deliver high-quality, empathetic technical support to a global customer base.
Collaborate cross-functionally with internal teams to share product insights.
Document discoveries with internal and external knowledge base articles.
Own investigations and resolve complex cases.
Assist with escalated cases from first-level support.
Collaborate with global support regions and contribute to improvement projects.
Provide feedback to peers and leadership with creative ideas.
Support high severity incidents as part of on-call rotation.

Skills

JavaScript

XML

HTML

CSS

SaaS technologies

English communication

Education

Bachelor's degree or equivalent work experience

High school degree or GED + advanced technical certification

Job description

The role offers mentorship toward specialization in Platform and Integrations, requires strong English communication, knowledge of JavaScript/XML/HTML/CSS, and willingness to

Get your free, confidential resume review.

or drag and drop your file here.