Remote Community Account Manager - Property Partnerships

Gigstreem; United States; Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Vision insurance

Long Term Disability

Life Insurance

Paid Time Off

Monthly Cell Phone Reimbursement

Job summary

Gigstreem, a leading US-based ISP, seeks a Community Account Manager to nurture relationships with residential properties and act as the Gigstreem brand ambassador. You will balance relationship management, proactive problem-solving, and strategic account oversight to ensure an exceptional resident internet experience across properties.

This role requires strong communication, time management, and a solutions-oriented mindset, with moderate regional travel within the designated territory.

Qualifications

• Strong organizational and time-management skills.
• Reporting & analytical skills to inform decisions.
• Presentation & meeting leadership to run property meetings effectively.
• Product expertise & continuous learning to understand Gigstreem’s offerings.
• Professional presence to represent Gigstreem credibly at all times.

Responsibilities

• Serve as the primary point of contact and face of Gigstreem for assigned properties.
• Build and maintain strong relationships with property managers, leasing teams, and ownership groups.
• Provide education, guidance, and ongoing support to property teams for a seamless resident internet experience.
• Monitor property and resident experience, identify trends, and escalate issues promptly.
• Collaborate with internal teams to resolve issues and communicate updates.
• Support renewal discussions by reinforcing value and results at the property level.
• Prepare and deliver reports using ticketing data, analytics, and customer satisfaction metrics.

Skills

Relationship management

Communication

Time management

Reporting

Analytics

Presentation

Product knowledge

Professional presence

Job description

Gigstreem, a leading US-based ISP, seeks a Community Account Manager to nurture relationships with residential properties and act as the Gigstreem brand ambassador. You will balance relationship management, proactive problem-solving, and strategic account oversight to ensure an exceptional resident internet experience across properties.

This role requires strong communication, time management, and a solutions-oriented mindset, with moderate regional travel within the designated territory.