Remote Communication Specialist – MOMS Helpline

Info Origin Inc; Indianapolis (IN); A distancia; USD 41.000 - 48.000; Jornada completa

Descripción de la vacante

Info Origin Inc. seeks a compassionate Communication Specialist to support the MOMS Helpline in Indianapolis. The role connects pregnant women, mothers, and families with healthcare services, community resources, and family support programs.

Responsibilities include handling calls, providing referrals to healthcare and social services, conducting intake screenings, maintaining records, and reporting daily metrics with empathy and professionalism.

Formación

• Bachelor's degree in Communications, Social Work, Human Services, Education, Healthcare, IT, or a related field.
• Strong verbal and written communication skills.
• Excellent listening, problem-solving, and multitasking abilities.
• Proficiency in Microsoft Office, including Excel, Outlook, PowerPoint, and SharePoint.
• Ability to handle sensitive situations with empathy and professionalism.

Responsabilidades

• Handle incoming and outgoing calls and identify callers' needs.
• Provide appropriate referrals to healthcare, social services, home-visiting, and child development programs.
• Conduct intake screenings and follow up with clients.
• Maintain accurate case records and prepare daily call and referral reports.
• Communicate professionally with families, service providers, and community partners.

Conocimientos

Strong verbal and written

Listening and multitasking

Empathy and professionalism

Educación

Bachelor's degree in Communications, Social Work, Human Services, Education, Healthcare, IT, or related field

Herramientas

Microsoft Office

Excel

Outlook

PowerPoint

SharePoint

Descripción del empleo

Info Origin Inc. seeks a compassionate Communication Specialist to support the MOMS Helpline in Indianapolis. The role connects pregnant women, mothers, and families with healthcare services, community resources, and family support programs.

Responsibilities include handling calls, providing referrals to healthcare and social services, conducting intake screenings, maintaining records, and reporting daily metrics with empathy and professionalism.