Communication Specialist – MOMS Helpline | Indianapolis, IN

Info Origin Inc; Indianapolis (IN); Remote; USD 41,000 - 48,000; Full time

Job summary

Info Origin Inc. seeks a compassionate Communication Specialist to support the MOMS Helpline in Indianapolis. The role connects pregnant women, mothers, and families with healthcare services, community resources, and family support programs.

Responsibilities include handling calls, providing referrals to healthcare and social services, conducting intake screenings, maintaining records, and reporting daily metrics with empathy and professionalism.

Qualifications

• Bachelor's degree in Communications, Social Work, Human Services, Education, Healthcare, IT, or a related field.
• Strong verbal and written communication skills.
• Excellent listening, problem-solving, and multitasking abilities.
• Proficiency in Microsoft Office, including Excel, Outlook, PowerPoint, and SharePoint.
• Ability to handle sensitive situations with empathy and professionalism.

Responsibilities

• Handle incoming and outgoing calls and identify callers' needs.
• Provide appropriate referrals to healthcare, social services, home-visiting, and child development programs.
• Conduct intake screenings and follow up with clients.
• Maintain accurate case records and prepare daily call and referral reports.
• Communicate professionally with families, service providers, and community partners.

Skills

Strong verbal and written

Listening and multitasking

Empathy and professionalism

Education

Bachelor's degree in Communications, Social Work, Human Services, Education, Healthcare, IT, or related field

Tools

Microsoft Office

Excel

Outlook

PowerPoint

SharePoint

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Communication Specialist – MOMS Helpline || Indianapolis, IN

Indianapolis, IN, US

2 days ago Requisition ID: 2355

Salary Range: $30.00 To $35.00 Hourly

Position Title:- Communication Specialist – MOMS Helpline (Remote)

Location: Indianapolis, IN

Position type: Contract

Interview Process:- Only Video
We are seeking a compassionate and detail-oriented Communication Specialist to support the MOMS Helpline. The selected candidate will assist pregnant women, mothers, and families by connecting them with healthcare services, community resources, and family support programs.

Key Responsibilities

Handle incoming and outgoing calls and identify callers' needs.

Provide appropriate referrals to healthcare, social services, home-visiting, and child development programs.

Conduct intake screenings and follow up with clients.

Maintain accurate case records and prepare daily call and referral reports.

Communicate professionally with families, service providers, and community partners.

Required Qualifications

Bachelor's degree in Communications, Social Work, Human Services, Education, Healthcare, IT, or a related field.

Strong verbal and written communication skills.

Excellent listening, problem-solving, and multitasking abilities.

Proficiency in Microsoft Office, including Excel, Outlook, PowerPoint, and SharePoint.

Ability to handle sensitive situations with empathy and professionalism.

Preferred Qualifications

Experience in call centers, healthcare support, social services, family support, or community referrals.

Knowledge of maternal and child health or early childhood development.

Spanish, Burmese, or Haitian Creole language skills are a plus.