Communication Specialist – MOMS Helpline || Indianapolis, IN

Infoorigin Inc; Indianapolis (IN); On-site; USD 41,000 - 48,000; Part time

Job summary

Infoorigin Inc. is seeking a Communication Specialist to support the MOMS Helpline in Indianapolis, IN. You will handle incoming/outgoing calls, identify caller needs, and refer families to healthcare and social services. The role requires empathetic communication, intake screening, and meticulous record-keeping. Requires a Bachelor's in a related field and proficiency with MS Office.

Contract position with remote option not applicable; interview via video.

Qualifications

• Bachelor's degree in a related field.
• Strong verbal and written communication skills.
• Ability to handle sensitive situations with empathy and professionalism.
• Experience with MS Office applications (Excel, Outlook, PowerPoint, SharePoint).

Responsibilities

• Handle incoming and outgoing calls and identify callers' needs.
• Provide appropriate referrals to healthcare, social services, home-visiting, and child development programs.
• Conduct intake screenings and follow up with clients.
• Maintain accurate case records and prepare daily call and referral reports.
• Communicate professionally with families, service providers, and community partners.

Skills

Verbal communication

Written communication

Multitasking

Microsoft Office

Excel

Outlook

PowerPoint

SharePoint

Empathy

Education

Bachelor's degree in Communications

Tools

Microsoft Office

Excel

Outlook

PowerPoint

SharePoint

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Communication Specialist – MOMS Helpline || Indianapolis, IN

Indianapolis, IN, US

Salary Range: $30.00 To $35.00 Hourly

Position Title:- Communication Specialist – MOMS Helpline (Remote)

Location: Indianapolis, IN

Position type: Contract

Interview Process

Only Video

We are seeking a compassionate and detail-oriented Communication Specialist to support the MOMS Helpline. The selected candidate will assist pregnant women, mothers, and families by connecting them with healthcare services, community resources, and family support programs.

Key Responsibilities

Handle incoming and outgoing calls and identify callers' needs.

Provide appropriate referrals to healthcare, social services, home-visiting, and child development programs.

Conduct intake screenings and follow up with clients.

Maintain accurate case records and prepare daily call and referral reports.

Communicate professionally with families, service providers, and community partners.

Required Qualifications

Bachelor's degree in Communications, Social Work, Human Services, Education, Healthcare, IT, or a related field.

Strong verbal and written communication skills.

Excellent listening, problem-solving, and multitasking abilities.

Proficiency in Microsoft Office, including Excel, Outlook, PowerPoint, and SharePoint.

Ability to handle sensitive situations with empathy and professionalism.

Preferred Qualifications

Experience in call centers, healthcare support, social services, family support, or community referrals.

Knowledge of maternal and child health or early childhood development.

Spanish, Burmese, or Haitian Creole language skills are a plus.