Remote Commercial Excellence Associate: Client Onboarding

Philip Morris International; Atlanta (GA); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Medical Benefits

Dental Benefits

Vision Benefits

401(k) Plan with Employer match

Open Vacation Policy

25 days annual leave (UK)

Job summary

Norstella is seeking a Commercial Excellence Associate to support client onboarding and vendor compliance across the US and UK markets. The role emphasizes proactive outreach, form completion, and coordination with account teams to deliver accurate due diligence and RFIs.

Ideal candidates will be capable of remote work, manage multiple tasks, and grow within the Commercial Excellence function while delivering white-glove service to clients.

Qualifications

• Requires bachelor’s degree or equivalent in a combination of schooling and/or experience.
• 1–4 years of experience in a proposals, sales operations support, project management, client success or similar role.
• Ability to use Microsoft Suite (Excel, Word, etc.)
• Demonstrable experience using Salesforce.
• Basic understanding of navigating SharePoint and Monday.com preferred but not required and can be learned on the job.

Responsibilities

• Onboard new clients and support development of commercial relationships through proactive and reactive outreach; each client is case-by-case but primarily via email.
• Support Account Managers, Senior Account Managers, and Key Account Directors with completion of vendor forms and due diligence questionnaires.
• Complete forms unassisted after initial guidance from a Commercial Excellence Manager.
• Assist with RFIs and ad-hoc projects to support revenue goals.
• Participate in client calls and internal collaboration to ensure accurate output.

Skills

Team player

Empathetic feedback

Industry knowledge

Prioritization

Systematic work

Detail-oriented

Creative problem solving

Adaptability

Independent work

Education

Bachelor's degree

Tools

Microsoft Excel

Salesforce

SharePoint

Monday.com

Job description

Norstella is seeking a Commercial Excellence Associate to support client onboarding and vendor compliance across the US and UK markets. The role emphasizes proactive outreach, form completion, and coordination with account teams to deliver accurate due diligence and RFIs.

Ideal candidates will be capable of remote work, manage multiple tasks, and grow within the Commercial Excellence function while delivering white-glove service to clients.