Remote Commercial Claims Supervisor - Complex Cases

CSAA Insurance Group; Texas; Remote; USD 110,000 - 150,000; Full time

Job summary

Mobilitas, created by CSAA Insurance Group, seeks a Commercial Casualty Supervisor, Complex Claims to lead complex auto and commercial injury claims from a remote, nationwide location. You will supervise multiple states, evaluate coverage, and provide guidance on settlements within authority.

This role includes staffing oversight, cross‑functional collaboration, and liaison work with partner clubs. The ideal candidate has 5+ years in claims leadership, 7+ years in complex claims, and an active

Qualifications

• 5+ years of experience in progressively responsible professional and/or supervisory position within a claims environment.
• 7+ years of complex claims experience.
• Demonstrated technical expertise in handling casualty claims of varying complexity relevant to the adjuster roles supervised.
• High School (HS)/GED or 3-year customer service experience in a virtual environment leveraging internet, phone, and chat features.
• Must hold an Adjuster licensed for all applicable states or obtain license(s) within 90 days of filling position as a condition of employment.

Responsibilities

• Oversees investigation, evaluation, negotiation, and resolution of claims with adherence to standards.
• Provides technical guidance to adjusters on coverage, liability, settlement authority, and resolution of complex issues.
• Directs daily business unit operations including staffing, workflow, and multi-shift coverage.
• Establishes performance goals and service standards to support strategy and operations.
• Collaborates with cross-functional teams and serves as a claims liaison for commercial customers and brokers.

Skills

Casualty claims supervision

Litigation handling

Remote team leadership

Licensed adjuster

Education

High School Diploma or GED

Adjuster license (all applicable states)

Job description

Mobilitas, created by CSAA Insurance Group, seeks a Commercial Casualty Supervisor, Complex Claims to lead complex auto and commercial injury claims from a remote, nationwide location. You will supervise multiple states, evaluate coverage, and provide guidance on settlements within authority.

This role includes staffing oversight, cross‑functional collaboration, and liaison work with partner clubs. The ideal candidate has 5+ years in claims leadership, 7+ years in complex claims, and an active