Remote Commercial Casualty: Complex Claims Supervisor

CSAA Insurance Group; Athens (GA); Remote; USD 90,000 - 130,000; Full time

Job summary

Mobilitas, created by CSAA Insurance Group, seeks a Commercial Casualty Supervisor, Complex Claims for remote work across the United States. You will supervise complex auto and commercial injury claims, including litigation handling, across multiple states and may liaise with partner clubs.

Responsibilities include guiding adjusters, ensuring coverage and liability resolution, and managing operations and staffing for multiple shifts with a focus on service quality and policy compliance.

Qualifications

• Bachelor’s degree required in a related field.
• Two or more years of litigation experience, preferably involving SIU claims.
• Professional designation or certification such as AIC, CPCU, or ICAR.
• HS/GED or 3-year customer service experience in a virtual environment.

Responsibilities

• Oversee investigation, evaluation, negotiation, and resolution of complex claims.
• Provide technical guidance to adjusters on coverage, liability, and resolution of complex issues.
• Direct daily operations across multiple shifts and staffing.
• Collaborate with cross-functional teams and act as claims liaison for commercial customers and brokers.

Skills

Claims supervision

Complex claims

Litigation experience

Remote work

Education

Bachelor’s degree in related field

HS/GED or 3-year customer service in virtual environment

Professional designation: AIC/CPCU/ICAR

Job description

Mobilitas, created by CSAA Insurance Group, seeks a Commercial Casualty Supervisor, Complex Claims for remote work across the United States. You will supervise complex auto and commercial injury claims, including litigation handling, across multiple states and may liaise with partner clubs.

Responsibilities include guiding adjusters, ensuring coverage and liability resolution, and managing operations and staffing for multiple shifts with a focus on service quality and policy compliance.