Remote Commercial Casualty Claims Supervisor (Complex)

CSAA Insurance Group; Sioux Falls (SD); Remote; USD 111,000 - 148,000; Full time

Benefits offered by this job

Annual bonus

Remote-friendly culture

401(k) match

Job summary

Mobilitas, created by CSAA Insurance Group, is hiring for a Commercial Casualty Supervisor, Complex Claims – Remote. You will supervise complex auto and commercial injury claims across multiple states, handling litigation and coverage decisions from a remote setting.

The role focuses on leadership, strategic oversight, and collaboration with partner clubs, with an emphasis on process improvements and risk management in a remote-first environment.

Qualifications

• 5+ years of experience in progressively responsible professional and/or supervisory position within a claims environment.
• 7+ years of complex claims experience.
• Demonstrated technical expertise in handling casualty claims of varying complexity relevant to the adjuster roles supervised.
• High School (HS)/GED or 3-year customer service experience in a virtual environment leveraging internet, phone, and chat features.
• Must hold an Adjuster licensed for all applicable states or obtain license(s) within 90 days of filling position as a condition of employment.

Responsibilities

• Oversees complex auto and commercial injury claims, including litigation handling.
• Supervises claims across multiple states virtually.
• Evaluates coverage questions and provides decisions on approval.
• Provides guidance and settlement authority on cases above representative’s authority.
• Acts as claims liaison with partner clubs to build relationships.

Skills

Supervisory claims

Complex casualty claims

Casualty claims expertise

Licensed Adjuster

Virtual customer service

Education

High School diploma

Adjuster license

Job description

Mobilitas, created by CSAA Insurance Group, is hiring for a Commercial Casualty Supervisor, Complex Claims – Remote. You will supervise complex auto and commercial injury claims across multiple states, handling litigation and coverage decisions from a remote setting.

The role focuses on leadership, strategic oversight, and collaboration with partner clubs, with an emphasis on process improvements and risk management in a remote-first environment.